Technician - Slots

Casino and•Kansas City, MO

10d•Onsite

About The Position

This role is responsible for maintaining a positive customer experience on the casino floor, ensuring slot-playing guests receive friendly and helpful service. The technician will also be responsible for troubleshooting, repairing, and maintaining slot-related equipment, as well as participating in the installation, movement, and removal of this equipment. Adherence to all regulations and company policies is crucial.

Requirements

Ability to maintain a pleasant, friendly, and welcoming attitude.
Ability to deal with high-volume customer interactions.
Consistently outgoing, upbeat, and cheerful demeanor.
Ability to build guest relations.
Ability to handle routine customer complaints and incidents.
Ability to identify situations requiring supervisory attention.
Ability to resolve situations in a manner that maintains positive guest relationships.
Ability to provide friendly and helpful service to slot-playing guests.
Ability to utilize open body language and politely assist guests.
Ability to troubleshoot, repair, and maintain slot-related equipment.
Ability to participate in the installation, movement, and removal of slot-related equipment.
Ability to maintain proper logs in compliance with regulations.
Understanding of and adherence to all Missouri Gaming Commission regulations and other applicable regulations.
Ability to promptly and professionally respond to calls.
Ability to keep work area clean and orderly.
Ability to ensure the safety and security of customers and team members.
Ability to comply with all policies and procedures.

Responsibilities

Maintain a pleasant, friendly, and welcoming attitude toward all external and internal customers at all times.
Be able to deal with high-volume customer interactions, and be consistently outgoing, upbeat, and cheerful.
Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back.
Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel; seek to resolve all situations in a manner that maintains positive guest relationships.
Ensure slot-playing guests are kept in play by providing friendly and helpful service at all interactions.
Utilize open body language to guests on the casino floor while patrolling; politely speak with and assist guests as needed.
Troubleshoot, repair, and maintain slot-related equipment on the casino floor and in the slot shop.
Participate in the installation, movement, and removal of slot-related equipment.
Maintain proper logs in compliance with Missouri Gaming Commission regulations and internal controls.
Understand, and adhere to, all Missouri Gaming Commission regulations and any other applicable federal, state, and/or local regulations.
Promptly and professionally respond to all calls.
Keep work area in a clean and orderly manner.
Ensure the safety and security of all customers and team members.
Comply with all policies and procedures established by Bally’s Kansas City Casino and departmental management.
Perform other duties as assigned or reasonably requested by any member of management.