SLOT ATTENDANT-Slots

Sycuan•El Cajon, CA

3d•Onsite

About The Position

Step onto the exciting, high-energy casino floor where every moment counts and every guest interaction makes a lasting impression. From celebrating jackpot wins to assisting with gameplay and ensuring a seamless, safe environment, you’ll be a key player in delivering top-tier service. You’ll balance multiple responsibilities in a fast-paced setting, using your attention to detail, communication skills, and positivity to keep the energy high and the experience smooth. Job Purpose: Provides guest service and support to slot players & team members

Requirements

High School Diploma, High School Certificate of Completion, or G.E.D.
1 year of guest service experience
Cash handling experience
Ability to understand and retain slot rules, regulations and procedures
Ability to count cash and make change in a fast-paced environment
Ability to detect counterfeit currency
Ability to perform simple mathematical calculations
Ability to sit, walk or stand for up to 10 hours at a time
Ability to carry 10+ pounds in an apron around your waist
Ability to appear for work on time
Ability to work in a smoking environment
Ability to interact effectively with guests and team members
Ability to read, write and communicate effectively in the English language
Ability to learn and use new technology
Ability to complete forms and documents in the English language
Ability to maintain professionalism and composure including appearance
Ability to understand and follow verbal directives and written directions
Ability to accept constructive feedback
Ability to operate communications equipment
Ability to prioritize and perform multiple tasks and assignments
Ability to maintain confidentiality
Ability to use a Smart Device and navigate through applications

Nice To Haves

Slot floor experience
Title 31 experience
Knowledge of Oasis system
Multi-lingual

Responsibilities

Provide guest service and support by maintaining a slot floor presence delivering service excellence to meet the established service standards while assigned to a slot section and building rapport with guests.
Respond to service calls via smart device or radio transmission to ensure prompt guest service.
Explaining slot game rules & pay tables as needed for guests.
Multi-task in a fast-paced environment while addressing service-related needs in assigned slot sections by assisting guests with questions or needs, maintaining a clean and safe gaming environment by pushing in chairs, and picking up trash.
Assisting other team members and departments - by supporting club card needs, marketing needs, drink service needs, safety reporting, observing possible deficiencies and taking action to resolve them in a timely manner.
Repair minor slot machine errors such as bill acceptor tilts, printer errors, replenish ticket paper.
Contacting the appropriate personnel to repair the slot machine or program functionality.
Process jackpot winnings by identifying winning guest, verifying jackpot at game level, accurately processing jackpot documentation, fulfilling payment of verified winnings (up to approved level) and celebrating with the guest.
Redeem slot machine tickets, process hand pays and conduct cash transactions for guests with accuracy.
Maintain open lines of communication with Slot personnel regarding any incidents that occur on the slot floor.
Protect casino assets by identifying counterfeit currency, observing floor activity, and reporting suspicious activity or procedural irregularities.
Comply with all organizational Gaming Regulations, Policies and Procedures, including Title 31 transactions and reporting requirements.