Slot Attendant
About The Position
The Slot Attendant is responsible for providing excellent customer service to gaming players, explaining game combinations and payouts, resetting slot errors, and assisting customers with gaming machines. This role also involves safeguarding company assets, replacing cash out tickets, providing directions and information about property events, and assisting with player card sign-ups. The Slot Attendant must maintain open communication with superiors, present a neat appearance, and perform other assigned duties. The company is committed to equal opportunity and values diversity in its workforce.
Requirements
- Must be at least 18 years old.
- Must possess a high school or equivalent diploma and have the ability to obtain the appropriate license pursuant to the New York State Lottery regulations.
- Ability to perform each job responsibility satisfactorily.
- Regularly required to talk and hear.
- Regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls.
- Occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.
- Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Moderate physical ability such as lift or maneuver at least twenty-five (25) pounds, and varied instances of standing/walking.
- Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
- Ability to respond to common inquiries from other employees or guests.
- Fluency in English required.
- Ability to write detailed instructions and correspondence.
- Ability to effectively present information in one-on-one and group situations.
- Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimal.
- Ability to work with mathematical concepts such as probability and inference.
- Ability to create, read and analyze spreadsheets of statistical data.
- Ability to decipher various reports and maintains reports upon request.
- Must be able to interact with internal and external guests in a professional manner.
- Must be able to work varying schedules to reflect the business needs of the property.
Nice To Haves
- Second language a plus.
Responsibilities
- Explain various game combinations, payouts, and jackpots.
- Reset slot errors, whenever necessary.
- Respond to all customers’ needs in assigned area.
- Render general assistance to gaming players, and forwards complaints to management as necessary.
- Safeguard company assets, and gaming keys.
- Replace gaming machine cash out tickets.
- Assist customers with gaming machines where necessary, and also provides directions, general information about upcoming events, and assists with slot operation, and services.
- Promote excellent customer service by answering patron questions, understands all marketing & property information, and rendering general assistance when necessary.
- Maintain an open line of communications with superiors.
- Assist customers with player card sign ups.
- Demonstrate and provide outstanding customer and employee relations at all times.
- Present oneself in a neat and clean appearance at all times.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
