Technician - Service
About The Position
Solar Gain is seeking a skilled Service Technician to maintain and troubleshoot residential and commercial solar PV systems, primarily 3-phase configurations. This hands-on, field-based position is responsible for helping keep client systems operating at peak performance. The technician responds to service tickets, inspects and tests systems, performs maintenance and repairs, analyzes failures, communicates with customers, and maintains accurate service documentation. The role involves working at heights, in variable and extreme weather, and on or near energized electrical equipment. Comprehensive training is required before on-site work. Solar Gain adheres to OSHA, NFPA, state and local codes, and company safety protocols.
Requirements
- Strong troubleshooting and diagnostic skills.
- Experience working with 3-phase systems and PV solar equipment.
- Comfort working at heights and in variable weather conditions.
- High attention to detail and safety compliance.
- Strong communication skills and customer-facing professionalism.
- Ability to work independently and manage time effectively.
- Ability to work in extreme weather conditions and operate heavy equipment and tools on rooftops.
- Ability to work on or near energized electrical equipment, with risk of shock or arc flash.
- Comprehensive training before performing on-site work.
- Adherence to OSHA, NFPA, state and local codes, and Solar Gain safety protocols.
Responsibilities
- Respond to service tickets and perform routine system inspections.
- Diagnose and troubleshoot system issues, including RMAs for faulty components.
- Perform corrective, preventative, and emergency maintenance.
- Conduct advanced testing, including I-V curve tracing; ground fault and fall of potential testing; Megger testing; transformer turn testing; string testing; IR connection testing; voltage and amperage testing; communication signal testing; torque testing; and basic system commissioning.
- Perform root cause analysis on major components.
- Prepare formal technical reports on system failures.
- Interface directly with customers to explain system status and mitigation plans.
- Maintain accurate documentation, service records, and material and labor tracking.
- Maintain company tools and vehicles to high standards.
- Identify and report safety hazards.
- Prioritize and complete service orders per management direction.
- Maintain authorized driver status.
- Complete same-day documentation for every service visit and execute service work in accordance with SOPs.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
