Technician Level 1

Brady Corporation•Port Charlotte, FL

1d•Onsite

About The Position

The Technician Level 1 provides technical support in the Configuration Department. This is an onsite position in El Paso, Texas. The role configures handheld devices, tablets, laptops, PCs, routers, and similar products, and participates in installing and upgrading computer hardware and software according to build instructions. The technician reviews work orders and staged materials, scans data points for the shop floor control system, creates and applies required labels, installs and validates hardware, downloads updates or configurations, sets BIOS and firmware, loads drivers, configures software, and runs hardware and software diagnostics. The role is also responsible for meeting or exceeding productivity goals, following customer-specific processes and documented procedures, keeping work flowing smoothly, and participating in housekeeping and daily cleaning initiatives. The position works in a distribution centre environment. The technician is expected to maintain clean and orderly work areas, follow health and safety practices, identify and report safety concerns and accidents promptly, concentrate on tasks, stand for long periods, and regularly lift and move products weighing up to 50 pounds. Shifts may require staying late when necessary.

Requirements

Must be able to work onsite at the designated location in El Paso, Texas.
Able to concentrate.
Able to lift and move products weighing up to 50 pounds regularly and consistently.
Able to stand for long periods.
Able to work shifts and stay late when necessary.

Responsibilities

Configure handheld devices, tablets, laptops, PCs, routers, and similar product lines.
Participate in installing and upgrading computer hardware and software accurately and completely according to build instructions.
Review work orders and staged materials to confirm the correct components and quantities are inducted into the workflow.
Scan required data points to update the shop floor control system and create asset or other required labels.
Apply all required labels.
Install and validate integrated hardware listed on the bill of materials.
Connect to networks or websites to download updates or configurations.
Set and configure BIOS and firmware.
Locate and load appropriate system drivers.
Configure and validate required software, including the OS, IOS, ISP, or custom software images or packages.
Run and validate hardware and software diagnostics.
Maintain and exceed department productivity goals.
Follow specified processes, procedures, and reporting methods for each customer.
Plan work methodically and ensure workflows smoothly.
Participate in regular housekeeping initiatives and daily cleaning maintenance.
Adhere to standards and documented procedures at all times.
Maintain clean, orderly work areas in compliance with health and safety practices.
Identify and promote awareness of potential safety risks and report health and safety concerns or accidents to management or the Health and Safety representative immediately.