Technician, Lab Support
About The Position
Collins Aerospace is hiring a Technician, Lab Support to provide second-tier computer administration support in engineering and operations labs for new, non-standard, and legacy systems. The role deploys and maintains small- and medium-sized compute environments firewalled from the production network, along with production-floor and other lab environments. Supported systems include Microsoft operating systems from DOS through Windows 11, various Linux distributions such as Ubuntu and Red Hat, and hardware including desktops, laptops, industrial PCs, workstations, and servers. The position is based onsite at the Cedar Rapids, Iowa office and requires U.S. citizenship because only U.S. citizens may access information under the program or contract.
Requirements
- Typically requires an associate degree or other two-year post-high-school training and a minimum of six years of relevant experience.
- Experience with second-tier computer administration support in engineering.
- Experience with Windows or Linux.
- U.S. citizenship is required.
- Excellent customer service, communication, and interpersonal skills.
- Ability to work under limited supervision and effectively in a team environment.
- Problem-solving and analytical skills, particularly with PC, server, and printer hardware.
- Ability to perform basic documentation activities.
- Must be able to work onsite at the Cedar Rapids, Iowa office.
Nice To Haves
- Strong knowledge of PC hardware.
- Excellent customer service skills and ability to work independently.
Responsibilities
- Provide end-user desktop and system support to resolve basic problems.
- Install, configure, administer, support, and maintain systems and associated hardware assets.
- Coordinate installation of hardware, software, operating systems, and network hardware.
- Coordinate system maintenance, updates, upgrades, and enhancements.
- Identify, prioritize, research, and resolve problems; recommend system modifications to reduce user problems.
- Maintain data integrity and make decisions affecting user access.
- Store and retrieve data about system capabilities and operational performance.
- Document operations and user feedback, and contribute to team notes and user manuals.
- Perform duties supporting computer, network, and client-server units.
- Resolve difficult customer situations and escalate issues when appropriate.
- Deploy and maintain small- and medium-sized compute environments, including firewalled engineering and operations labs, production-floor environments, and other labs.
Benefits
- Medical, dental, and vision insurance
- Three weeks of vacation for newly hired employees
- 401(k) plan with employer matching funds and a separate employer retirement contribution
- Tuition reimbursement
- Student loan repayment program
- Life insurance and disability coverage
- Optional pet, home, auto, additional life and accident, critical illness, group legal, and identity theft protection coverages
- Birth, adoption, and parental leave benefits
- Fertility and family-planning benefits
- Adoption assistance
- Autism benefit
- Employee assistance plan, including up to 10 free counseling sessions
- Wellness rewards program
- Virtual doctor visits
- Child and elder care services
- Second-opinion medical expert program
- Flexible spending accounts
- Flexible work schedules
- Paid time off and holidays
- Potential annual short-term and/or long-term incentive compensation
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
