Technician IV Field Service/Support

Smiths Group • Ontario, CA

13d • CA$58,975 - CA$88,464

About The Position

Smiths Detection is hiring a Technician IV Field Service/Support to perform advanced troubleshooting, repair, and quality testing of Trace detection equipment and Ion Mobility Spectrometry (IMS) components within the Depot. The role supports reliable service operations through technical expertise, knowledge sharing, inventory coordination, and continuous improvement. It includes coordinating IMS repairs and parts, maintaining IMS room fixtures and test equipment, supporting service operations in the U.S., TSA, Europe, and Asia, and training technicians on products including the IS600. The technician also documents repairs, performs radiation leak testing, analyzes service and failure data, and contributes to service, product, and process improvements.

The position is permanent and offers compensation of $58,975–$88,464 per year, with a competitive Business Profit Plan and benefits. Smiths Detection describes opportunities for training and career growth, an inclusive environment, leadership focused on safety and wellbeing, and a flexible range of benefits.

Requirements

• Secondary School Diploma.
• 3–5 years of experience.
• Training or experience in a service or manufacturing environment.
• Experience assembling or repairing small, delicate components in a manufacturing setting.
• Experience building or repairing IMS units, drift tubes, subassemblies, and wiring.
• Certification in electronics or related practical experience.
• Advanced knowledge of electronics, IMS technology, and associated troubleshooting and repair methods.
• Ability to read and interpret technical drawings, blueprints, and schematics.
• Strong manual dexterity and proficiency with small hand tools and delicate components.
• Strong verbal and written communication skills, including documenting procedures and explaining technical information clearly.
• Ability to deliver technical training and presentations to technicians.
• Strong analytical and problem-solving skills.
• Strong organizational skills, including managing multiple priorities and exercising sound judgment in a fast-paced team environment.
• Commitment to customer service, teamwork, reliability, and accountability.
• Ability to exercise diplomacy, tact, and discretion when handling confidential information.
• Basic proficiency with SAP and Microsoft Office applications, including Word, Excel, Access, and Outlook.

Nice To Haves

• Post-secondary diploma or degree.
• French language proficiency; bilingual proficiency is preferred.

Responsibilities

• Troubleshoot, repair, and rework Trace units and IMS components to meet quality and performance standards.
• Coordinate IMS repairs, including component availability, repair priorities, and verification of completed repairs.
• Monitor and maintain IMS room fixtures, test equipment, and gas tank levels; identify maintenance or replacement needs.
• Provide technical support for IMS repair processes serving Smiths Detection U.S., TSA, European, and Asian service operations.
• Learn new Trace products and share technical knowledge with technicians, including training and support for the IS600 product.
• Identify equipment failures and quality issues through advanced troubleshooting and testing.
• Develop and improve service procedures, especially quality-control testing and consistent repair practices.
• Complete service records, data entry, repair documentation, and Quality Assurance Checklists in applicable service management systems.
• Identify and escalate quality concerns, repair issues, and potential customer impacts to the Supervisor or Manager.
• Maintain accurate IMS service inventory through inventory transactions, cycle counts, and reconciliation support.
• Monitor critical inventory levels and coordinate parts availability for IMS and Trace service operations.
• Perform radiation leak testing in accordance with applicable procedures and compliance requirements, and support the Radiation Safety Officer (RSO).
• Collect, analyze, and present service activity and failure data to support service, product design, and process improvements.
• Prepare monthly and year-to-date IS600 failure summaries and report findings to the Supervisor or Manager as requested.
• Recommend improvements to technical repair practices, cost efficiency, and service quality.
• Follow and support safety procedures, practices, and initiatives.
• Participate in assigned Service or Depot projects, including cost-saving and continuous-improvement initiatives.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) with company match.
• Paid time off.
• Competitive Business Profit Plan.
• Other benefits, with a flexible range of options to suit employees’ lifestyles.
• Training and opportunities for career growth across the business, locally and globally.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED