Technician - IT Helpdesk support L3

Air Inuit•Montreal, QC

2d•Onsite

About The Position

Contributes to the sustainability of the technological park, in particular through the administration of servers, technical assistance to employees when using IT tools and the communication of good user practices. Assumes a role of technical expert and contributes to the resolution of technically complex problems. Influence practices, working methods and procedures from a technical point of view and participate in their development in order to optimize their quality and efficiency. Collaborates with various internal and external stakeholders. Contributes to knowledge transfer by mentoring and coaching less experienced employees on his team.

Requirements

College degree in computer science.
Minimum 6-9 years’ relevant experience
Excellent knowledge of MS Window, MS Office, Internet, and hardware.
Good knowledge of Microsoft Active Directory.
Excellent knowledge of Group Policy (GPO).
Good written and oral communication skills
Bilingual (French-English).
Eager to learn
Attention to details
Able to handle stress
Available to travel in Nunavik.

Responsibilities

Provide technical support and work to improve processes.
Direct participation and sometimes acts in terms of responsible for certain portions of Infrastructure upgrade projects including northern Quebec.
Guide the documentation and drafting of procedures
Solve complex problems.
Seen as a reference by the members of his team.

Benefits

An employee Registered Retirement Savings Plan (RRSP) - 5% employer contribution
A group insurance plan (life, medical, dental, short- and long-term disability)
A 3-week vacation allowance (6%)
Company profit-sharing
Telemedicine program for employee and family members
Employee Assistance Program (EAP) for employee and family members
A retirement allowance program
A program of flight privileges and discounted travel with several airlines around the world
Various innovative recognition programs.
Referral program