IT Helpdesk Technician
New Country Motor Car Group•West Palm Beach, FL
•Hybrid
About The Position
At New Country, our people do whatever it takes to find solutions. We’re building a culture that’s genuinely engaged & dedicated to communities we serve. Our dealerships & employees pride themselves on being deeply involved in local communities, charities, nonprofit organization, and consider it a privilege to serve. With deep roots in the cities and towns where our car dealerships are located, we pride ourselves on a family atmosphere and strong customer bonds.
Requirements
- Must be a United States citizen with a valid driver's license and clean driving record
- Must be willing to travel on a daily basis between locations
- Excellent customer service, communication, and time management skills
- Ability to quickly adapt to changing project requirements
- Must possess ability to manage multiple projects concurrently
- Strong knowledge of Windows Server 2008 and newer server technologies, Active Directory, Group Policy and Microsoft Exchange
- Expert technical knowledge of MS Office, Windows 7/8/10, workstation (laptop/desktop)
- Working knowledge of TCP/IP based LAN and WAN technologies and basic working knowledge of Cisco networking equipment & configuration
Nice To Haves
- One year Helpdesk experience
Responsibilities
- Support, maintain and implement Microsoft Windows workstations, clients and printers
- Support, maintain and implement Microsoft Windows servers to provide the following services: Exchange, File services, Print services, Network services (DHCP, AD, DNS)
- Documents, report, track and resolve incidents in the Help Desk software
- Maintains central source of information enabling Help Desk Technicians to rectify issues with minimal disruption to business
- Provide Help Desk presence during normal business hours.
- Provide remote Help Desk coverage one full Saturday per month in rotation with other IT staff (every 3 weeks)
- Coordinate and provide 1st and 2nd level support for addressing new and open issues
- Interface with automobile manufacturer IT support to resolve open issues
Benefits
- Medical and Dental
- 401K Plan
- Paid time off and vacation
- Growth opportunities
- Paid Training
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
