IT Helpdesk Technician

Expion Health•North Bethesda, MD

1d•Onsite

About The Position

Expion Health is building the future of pharmacy economics. As architects of prescription economics, we design how pharmacy value is created - aligning cost, clinical decisions, and performance into one accountable system that moves beyond rebates. We help organizations stay ahead of market change with clear insight, bold thinking, and strategies built for what's next. The Role You'll be the friendly, capable face of IT - the first call when something isn't working and the reason your colleagues walk away with their day back on track. While this position is based in our North Bethesda office, you'll support our team in person and back up remote employees across the country, troubleshooting hardware, software, and network issues with patience and skill. Whether you're setting up a new hire's laptop, walking a remote teammate through a fix over chat, or spotting patterns that point to a bigger improvement, your work directly shapes how productive and supported our people feel every day.

Requirements

Associate's degree in IT or a related field (or equivalent experience)
1–3 years in a helpdesk or technical support role
Proficiency with Windows 11 and macOS
Familiarity with Office 365, Smartsheet, and Salesforce
Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
Experience with ticketing systems
Strong analytical and troubleshooting instincts
Excellent written and verbal communication
Comfort working independently and as part of a hybrid team

Nice To Haves

Experience supporting hybrid workforces and remote collaboration tools
Familiarity with IT asset management and inventory platforms
Knowledge of Active Directory, Azure AD, and identity management
Experience with mobile device management (MDM) solutions
Understanding of cybersecurity best practices and endpoint protection
A knack for writing clear technical documentation and user guides
Genuine customer-service mindset, especially with non-technical users
Experience running corporate IT onboarding and offboarding

Responsibilities

Provide hands-on and remote technical support across the organization
Respond to user requests by phone, email, and ticketing system with professionalism and care
Diagnose and resolve hardware, software, and network issues
Walk users through clear, step-by-step solutions
Escalate the trickier puzzles to senior team members when needed
Document issues and resolutions to make life easier for the whole team
Maintain inventory of IT equipment and keep records accurate
Support onsite equipment like monitors, TVs, tablets, and printers
Own onboarding and offboarding - account provisioning, device setup and distribution, account de-provisioning, device retrieval, and re-deployment
Install, configure, and maintain computer systems and applications