IT Helpdesk Technician

Hamilton & Miller, PA • Miami, FL

4d • Hybrid

About The Position

Hamilton Miller & Birthisel LLP is seeking an IT Helpdesk professional responsible for overseeing the daily operations of the law firm's IT helpdesk. This role ensures timely, professional, and effective technical support for attorneys, staff, and firm leadership. The position manages user support requests, coordinates IT service delivery, maintains hardware and software asset documentation, and helps ensure technology systems remain secure, reliable, and efficient in a fast-paced legal environment. The IT Helpdesk Technician will work closely with the IT Manager and be the primary operational owner of IT support across the firm.

Requirements

• 2–5 years of professional IT support or helpdesk experience, preferably in a professional services or law firm environment.
• Strong working knowledge of Microsoft 365.
• Strong working knowledge of Microsoft Azure.
• Strong working knowledge of Windows operating systems.
• Strong working knowledge of Active Directory.
• Strong working knowledge of basic networking concepts.
• Strong working knowledge of remote support and RMM tools.
• Strong troubleshooting and problem-solving skills.
• Excellent interpersonal and customer service skills.
• Ability to communicate effectively with both technical and non-technical users.
• Strong organizational and time management skills.
• Ability to manage competing priorities in a fast-paced environment.
• Ability to work independently while collaborating effectively within a team environment.
• High level of professionalism, discretion, and responsiveness.

Nice To Haves

• A+, Network+, or similar certifications preferred.

Responsibilities

• Provide day-to-day technical support for attorneys, staff, and firm leadership.
• Respond to and resolve helpdesk tickets, support requests, and technology-related issues in a timely and professional manner.
• Troubleshoot hardware, software, printer, mobile device, and connectivity issues.
• Provide both remote and in-person support across office locations.
• Escalate complex technical issues appropriately when necessary.
• Support Microsoft 365, Azure, Adobe, Windows environments, and related business applications.
• Configure and deploy desktops, laptops, monitors, phones, and peripheral devices.
• Assist with basic networking, VPN, and connectivity troubleshooting.
• Utilize remote monitoring and management (RMM) tools to diagnose and resolve issues.
• Assist with employee onboarding and offboarding technology setup.
• Maintain accurate inventory records for hardware, software licenses, warranties, and assigned equipment.
• Track hardware assignments and refresh schedules.
• Document support procedures, configurations, and recurring technical issues.
• Maintain organized records of troubleshooting steps and resolutions.
• Identify recurring technical issues and recommend long-term solutions.
• Assist with improving IT processes, workflows, and user experience.
• Proactively identify technology gaps, risks, or operational inefficiencies.
• Support overall IT operations and collaborate closely with firm leadership and external vendors as needed.

Benefits

• Competitive annual compensation package with bonus potential.
• Flexible working environment: career and work-life balance supported.
• Medical, Dental, Vision, FSA Medical & FSA Dependent Care, Life Insurance, STD, LTD, AD&D, EAP, and supplementary voluntary health plans.
• Biometric Wellness Screenings.
• Commuter Reimbursement Program (parking, train, bus, etc.).
• 401(k) retirement plan with generous Firm match.
• Opportunities for creative freedom and idea exchange in an innovative workspace.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed