Technician II

Digital Realty•Seattle, WA

8d•$42 - $44

About The Position

The Remote Hands Technician II provides customer and technical support to Digital Realty customers, responding to customer requests within the applicable Service Level Agreement timeframe and assisting the Operations Team in maintaining customer uptime. The role supports customer equipment and infrastructure needs, including equipment installation, cabling, cross connects, troubleshooting, migrations, and inventory work. The technician collaborates with Deployment and Implementation, Global Command Center, Provisioning, and Project Management teams to help installations meet delivery dates and provide a positive customer experience.

Requirements

At least 3 years of experience in telecommunications or a data center-related field.
Understanding of telecommunications structured cabling standards.
Understanding of network device deployment.
Ability to communicate effectively in writing and verbally.
Ability to work flexible shift schedules.
Ability to provide rotational on-call coverage.
Ability to use industry-standard test equipment.
Troubleshooting and root cause analysis skills.
Professional business communication and interpersonal skills.
General knowledge of AC/DC electrical theory.
Understanding of Building Management Systems (BMS) and Branch Circuit Monitoring Systems (BCMS).
Experience with Microsoft Office Suite applications or equivalents.
Ability to lift and handle up to 50 pounds.
Ability to bend, stoop, and stretch as needed to place and retrieve network devices, materials, or equipment.
Ability to work under a raised data center floor.
Ability to climb ladders up to 16 feet to reach plenum spaces.

Nice To Haves

CompTIA A+ certification.
CompTIA Network+ certification.

Responsibilities

Perform Remote Hands services tracked through the Digital Realty ticketing system.
Rack and stack equipment.
Cable, terminate, and dress fiber or copper network cabling.
Assist customers in diagnosing hardware and software issues on their equipment.
Power cycle customer equipment.
Perform cabinet and cage audits.
Install or remove blades, cards, memory, hard drives, and transceivers.
Test and troubleshoot copper and fiber optic circuits.
Migrate equipment, power, or networking devices.
Ship and receive packages.
Receive, install, and test customer and internal copper and fiber optic cross connects.
Use power and hand tools.
Provide timely customer and internal updates through a computer-based ticketing system.
Perform and document inventory verification and counts.
Adhere to Standard Operating Procedures.
Help maintain overall data center cleanliness and appearance.
Work flexible shift schedules.
Report to the facility within an average of one hour for emergency assistance as needed.
Provide rotational on-call coverage.