Technician, Financial Aid

Georgia Department of Revenue•Griffin, GA

4d•Onsite

About The Position

The Financial Aid Technician serves as the first point of contact for students inquiring about financial aid and performs administrative, clerical, and customer service duties in support of the Office of Financial Aid. The position is primarily based at the Griffin Campus and may be required to work at any Southern Crescent Technical College campus as needed. It operates under the general supervision of the Assistant Director of Financial Aid. The technician helps students apply for financial aid, provides application-status updates and information about available resources, evaluates applications and supporting documents for accuracy and completeness, updates relevant Banner forms and financial aid software, and guides students through completing forms and applications. The role also manages the office email account, front-desk telephones, and Engage ticketing system; may open or close the office each day; and refers complex situations to the appropriate Financial Aid Specialist. The position requires a positive, inclusive, and welcoming approach, and the ability to work independently and collaboratively. Compensation is commensurate with the applicant’s education, experience, and qualifications. Employment is conditional on a background investigation, and candidates must successfully complete a criminal background investigation and motor vehicle screening. Federal law requires verification of identity and employment eligibility before employment. Applicable male applicants must provide proof of Selective Service registration.

Requirements

High school diploma or GED.
One year of work-related experience.
Knowledge of student financial aid processes and procedures.
Knowledge of state and federal financial aid programs, regulations, and guidelines.
Skill in operating computers and job-related software programs.
Interpersonal skills and the ability to communicate effectively with internal and external customers, orally and in writing, using tact, patience, and courtesy.
Experience delivering professional customer service, with organization and attention to detail.
Ability to work independently and collaboratively.
A positive, inclusive, and welcoming disposition.
Successful completion of a criminal background investigation and motor vehicle screening.
Provide identity and employment eligibility verification before employment.
Applicable male applicants ages 18 through 25 must present proof of Selective Service registration upon employment.

Nice To Haves

Associate’s degree.
Two years of related work experience; experience may substitute for the degree on a year-for-year basis.
Experience working in administration within a Financial Aid Office.
Experience with the Banner Financial Aid Module.

Responsibilities

Serve as the first point of contact for students inquiring about financial aid.
Help students apply for all types of financial aid and provide updates on application status.
Open and/or close the Office of Financial Aid each day.
Perform administrative, clerical, and customer service duties in support of the Office of Financial Aid.
Disseminate general financial aid information professionally to students and the public.
Provide students and parents with information about available financial aid resources.
Evaluate financial aid applications and supporting documents for accuracy, clarity, and completeness to determine basic eligibility.
Update appropriate Banner forms and other financial aid software related to document intake.
Instruct students in the correct procedures for completing forms and applications.
Analyze the status of applications and forms and refer complex situations to the appropriate Financial Aid Specialist.
Manage the Office of Financial Aid email account, front-desk telephones, and Engage ticketing system.
Perform other related duties.