Financial Aid Representative

NEIU • Chicago, IL

7d • Onsite

About The Position

Northeastern Illinois University is hiring two Financial Aid Representatives to advise applicants and students, evaluate eligibility, package aid, and authorize eligibility for federal, state, institutional, and private financial assistance. The role provides customer service to support student success by maximizing financial assistance for the cost of attendance while helping minimize accounts receivable holds and institutional indebtedness.

The representative reviews and verifies files, evaluates and packages financial aid, assists with loan eligibility certification, and works with housing residents to explain costs, aid eligibility, loan applications, and funding gaps. The role also advises students and parents on financial aid programs, required documents, payment options, academic progress standards, and related processes; responds to inquiries by email, telephone, and text; and supports workshops and outreach events.

This is an in-office position at NEIU’s Main Campus in Chicago, Illinois, and is not eligible for hybrid or remote work. The regular schedule is Monday through Friday, 8:30 a.m. to 4:30 p.m.; hours may vary depending on departmental needs. Applicants must be legally authorized to work for any employer in the United States. The position is not eligible for work visa sponsorship and requires a background check.

Requirements

• At least two years (24 months) from a combination of qualifying college coursework and/or work experience performing office, business, or customer/relations activities.
• Applicants must be legally authorized to work for any employer in the United States.
• Ability to complete a required background check.

Responsibilities

• Evaluate applicants’ eligibility for federal, state, institutional, and private financial assistance.
• Perform verification, file review, and quality assurance for multiple aid-year cycles.
• Review financial aid packaging for qualified applicants.
• Identify housing residents eligible for financial aid and coach them on costs, eligibility, loan applications, and funding gaps.
• Assist with certification of student loan eligibility.
• Monitor weekly workloads of records missing verification requirements and contact students to help avert outstanding balances and collections.
• Advise students and parents on financial aid programs, required documents, University payment options, and related processes.
• Respond to student and parent correspondence by email, telephone, and text concerning financial aid matters.
• Advise students on maintaining minimum standards of academic progress.
• Assist with workshops and outreach, including open houses, orientation, and FAFSA completion events.
• Encourage early completion of financial aid processes and payment of University balances.
• Perform other duties and special projects as assigned.

Benefits

• State of Illinois benefits may be available, including health, dental, and vision benefits, sick and vacation days, and participation in the State Universities Retirement System.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed