Financial Aid Representative

Northeastern Illinois University • Chicago, IL

6d • Onsite

About The Position

Northeastern Illinois University has two Financial Aid Representative opportunities. The role advises, evaluates, packages, and authorizes eligibility for federal, state, institutional, and private student financial aid. It provides customer service that supports student success by helping maximize financial assistance for the cost of attendance while minimizing accounts receivable holds and institutional indebtedness.

The position reviews applicant files, verifies information, evaluates eligibility, reviews aid packaging, and assists with student loan certification. It advises students and parents on financial aid programs, required documents, payment options, and related processes, and supports students in maintaining minimum academic progress standards. The representative also assists with workshops and outreach. This is an in-office position at NEIU’s Main Campus in Chicago and is not eligible for hybrid or remote work. Applicants must be legally authorized to work in the United States for any employer; visa sponsorship is not available. A background check is required.

Requirements

• At least two years (24 months) of qualifying experience, met through any one or combination of college coursework in any discipline and work experience performing office, business, or customer/relations activities.
• Legally authorized to work for any employer in the United States.
• Able to complete a required background check.

Responsibilities

• Evaluate applicant eligibility for federal, state, institutional, and private financial assistance.
• Perform verification, file review, and quality assurance processes for multiple aid-year cycles.
• Review packaging of qualified financial aid applicants.
• Identify housing residents eligible for financial aid and coach them on total costs, eligibility, loan applications, and funding gaps.
• Assist with certification of student loan eligibility.
• Monitor weekly records missing verification requirements and personally contact students to help avert outstanding balances and collections.
• Advise students and parents on financial aid programs, documents needed to complete financial aid packages, University payment options, and related processes.
• Respond to student and parent correspondence about financial aid, including email, telephone, and text communications.
• Advise students on maintaining minimum standards of academic progress.
• Assist with workshops and outreach, including open houses, orientation, and FAFSA completion events.
• Encourage early completion and payment of University balances.
• Perform other duties and special projects as assigned.

Benefits

• Eligible employees may have access to State of Illinois benefits, including health, dental, and vision benefits, sick and vacation days, and participation in the State Universities Retirement System.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed