Technician Field Services I - Northeast Nevada

IGT, a Nevada Corporation • NV Statewide, NV

4d • Onsite

About The Position

The Field Service Technician maintains and services IGT equipment at customer retail locations in Northeast Nevada. The technician responds to dispatches and travels to customer sites to deliver supplies and install, remove, or repair lottery equipment and communication devices. The service area includes Elko, Ely, West Wendover, Jackpot, Battle Mountain, and Winnemucca.

The role includes transporting and maintaining equipment, replacement parts, tools, and supplies; troubleshooting equipment in the field; communicating service details and resolutions to Dispatch; and providing basic training to retailers. The position may involve work at heights, in close quarters, and outdoors in inclement weather. Employment is contingent on required security clearance and satisfactory pre-employment checks, physical, and drug testing, as applicable.

Requirements

• High school degree or GED equivalent.
• At least 1 year of experience in a customer service-related position.
• At least 1 year of experience in technical repairs.
• Valid driver's license and good driving record.
• Ability to correctly perceive colors.
• Ability to climb a ladder; lift and carry equipment weighing up to 50 pounds for a significant distance; sit and drive for prolonged periods; demonstrate dexterity with tools; and work with moving parts and electrical current.
• Ability to work at heights, in close quarters, and potentially in inclement weather during some installations.
• Satisfactory completion of applicable security clearance, reference and background checks, pre-placement physical, and drug testing requirements.

Responsibilities

• Transport, install when applicable, and maintain IGT equipment, replacement parts, tools, and other equipment in an organized manner.
• Attend driver training and follow IGT vehicle policies for use and maintenance of the company vehicle.
• Maintain equipment to promote continuous operation.
• Troubleshoot malfunctioning equipment in the field, including swapping failed equipment, cleaning, and making minor adjustments.
• Communicate with Dispatchers and accurately report activity, arrival and departure times, problems, and failure details and resolutions.
• Deliver marketing supplies and consumable parts, such as paper, ribbons, and betslips, and track inventory.
• Provide basic training to new retailers and refresher or remedial training to retailers performing procedures incorrectly.
• Complete basic forms documenting activities, equipment problems, and recommendations for procedural improvements.

Benefits

• A 401(k) savings plan with company contributions may be available, subject to eligibility.
• Medical, dental, and vision insurance may be available, subject to eligibility.
• Life and disability coverage may be available, subject to eligibility.
• Paid time off may be available, subject to eligibility.
• Tuition reimbursement may be available, subject to eligibility.
• Wellness programs may be available, subject to eligibility.
• Depending on the role, employees may be eligible for bonus or commission opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED