Technician Field Services I - Columbus, OH - Dayton, OH

IGT, a Nevada Corporation • OH Statewide, OH

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About The Position

IGT is seeking a Field Service Technician to support gaming, fintech, kiosk, ATM, and loyalty equipment across Columbus, Dayton, and surrounding areas in Ohio. The role involves hands-on troubleshooting and repair, preventative maintenance, customer technical support, and travel between customer sites in a casino and customer-facing environment. The technician may also assist with installations, upgrades, equipment deployments, and support for other field locations and team members. An on-call rotation is approximately once every four weeks.

Requirements

• High school diploma or GED.
• Strong troubleshooting, analytical, and problem-solving abilities.
• Ability to work independently while managing multiple service calls and priorities.
• Strong communication and customer service skills.
• Comfort with moderate to extensive travel throughout Columbus, Dayton, and surrounding areas, including occasional overnight stays.
• Valid driver's license and reliable transportation.
• Ability to obtain and maintain a gaming license.
• Comfort working in casino and customer-facing environments.
• Ability to climb a ladder; lift and carry equipment weighing up to 50 pounds for a significant distance; sit and drive for prolonged periods; use tools with dexterity; and work with moving parts and electrical current.
• Ability to work at heights, including rooftops, in close quarters, and potentially in inclement weather during some installations.

Nice To Haves

• Technical or vocational training.
• Two or more years of technician or field service experience in a customer-facing environment.
• Prior casino, gaming, ATM, kiosk, or fintech equipment experience.
• Experience with networking, hardware troubleshooting, software support, and IT systems.

Responsibilities

• Troubleshoot, diagnose, and repair kiosks, ATMs, slot machines, and related gaming and fintech equipment.
• Perform preventative maintenance to support optimal equipment performance and reduce downtime.
• Provide customers with technical support for operational and maintenance-related issues.
• Diagnose mechanical, hardware, software, networking, and system failures using established procedures.
• Act as the primary customer contact for technical service and support concerns.
• Conduct site surveys and assist with installations, upgrades, and equipment deployments.
• Maintain accurate inventory and documentation for parts, repairs, and service activity.
• Travel throughout the assigned service territory, including Columbus, Dayton, and surrounding areas in Ohio.
• Participate in an on-call rotation approximately once every four weeks.
• Support additional field locations and team members as business needs require.

Benefits

• 401(k) savings plan with company contributions, subject to eligibility requirements.
• Medical insurance, subject to eligibility requirements.
• Dental insurance, subject to eligibility requirements.
• Vision insurance, subject to eligibility requirements.
• Life and disability coverage, subject to eligibility requirements.
• Paid time off, subject to eligibility requirements.
• Tuition reimbursement, subject to eligibility requirements.
• Wellness programs, subject to eligibility requirements.
• Possible bonus or commission opportunities, depending on the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED