Technician, ER

AHMC Healthcare•Whittier, CA

About The Position

Working under the supervision of the Clinical Manager, the Emergency Room Technician performs patient care activities to support patients’ personal needs, comfort, hygiene, and safety. As a member of a multidisciplinary health team, the technician assists with emergency patient care under the supervision of a Registered Nurse. The role requires active participation in the mission, core values, strategic plan, performance improvement plan, and organizational expectations of Whittier Hospital Medical Center and AHMC, including customer service, patient rights, confidentiality, environment of care, and hospital initiatives. The technician provides basic patient care as directed by an RN or physician, observes and reports changes in condition, prepares patients for examinations and other care transitions, maintains supplies and patient-care areas, and performs assigned procedures. The role also includes professional conduct, customer service, continuing education, and participation in performance improvement activities.

Requirements

Graduate of a state-certified medical assistant, EMT, or CNA program.
BLS certification.
Maintain licensure or certification as appropriate.

Nice To Haves

One year of acute care experience preferred.
12-lead EKG experience preferred.
MAB certification.

Responsibilities

Explain and perform basic care as directed by an RN or physician, meeting patients’ basic physical, psychosocial, and spiritual needs.
Monitor patients, report changes in their condition, and seek guidance from the RN or physician.
Maintain and stock supplies at the bedside and order supplies from purchasing as needed.
Prepare patients for examination, admission, discharge, diagnostic procedures, or transfer to another facility while respecting patient rights.
Clean the department and prepare patient-care areas for the next patient.
Transport non-critical patients and assist the RN with transporting patients to their assigned room.
Perform 12-lead EKGs according to policy.
Clean wounds under the direction of an RN or physician.
Apply orthopedic devices and instruct or demonstrate device care and gait training under the direction of an RN.
Provide post-mortem care.
Perform visual acuity tests and prepare patients for eye examinations.
Follow infection-control policies and procedures.
Support patient safety by checking equipment and using side rails, Posey jackets, and safety restraints as appropriate.
Know and follow hospital emergency codes and procedures, including disaster and fire plans.
Break down trays after use and clean instruments for sterilization.
Address patients’ personal hygiene, comfort, and nutrition needs.
Maintain a safe environment through proper placement and disposal of equipment and supplies.
Perform assigned duties independently, assist staff with more complex treatments and procedures, recognize duties that need to be performed, and seek guidance as necessary.
Recognize and respond to patient-care priorities and adapt to changes in volume, emergencies, staffing, or scheduling.
Follow dress codes and maintain professional appearance and communication.
Communicate equipment, supply, or procedure problems to the manager or supervisor and request assistance as needed.
Maintain confidentiality, help resolve problems, attend 75% of staff meetings, and complete assigned work within the shift.
Conduct interactions professionally, follow appropriate phone protocol, contribute to team efforts, maintain a positive attitude, and demonstrate respect and cooperation in staff relationships.
Complete annual updates and general and departmental orientation within established time frames.
Attend 80% of in-service programs and maintain licensure or certification as appropriate.
Support performance improvement by maximizing departmental efficiency and measuring progress against quality goals.