Technician, ER

AHMC Healthcare•Whittier, CA

About The Position

Working under the supervision of the Clinical Manager, the Emergency Room Technician performs patient care activities that support patients’ personal needs and comfort. As a member of a multidisciplinary health team, the technician assists with emergency patient care under the supervision of a Registered Nurse, with a focus on patient comfort, hygiene, and safety. The role supports the mission, core values, strategic plan, performance improvement plan, and organizational expectations of Whittier Hospital Medical Center and AHMC, including customer service, patient rights, confidentiality, environment of care, and WHMC initiatives. The technician provides basic patient care as directed by an RN or physician, monitors and reports changes in condition, prepares patients for examinations and transitions of care, maintains supplies and patient-care areas, and performs assigned clinical tasks. The position also requires professional conduct, effective communication, teamwork, customer service, participation in orientation and in-service programs, and completion of assigned work within the shift.

Requirements

Graduate of a state-certified medical assistant, EMT, or C.N.A. program.
BLS certification.
MAB certification.
1 year of acute care experience is preferred.
12-lead experience is preferred.

Nice To Haves

1 year of acute care experience.
12-lead experience.

Responsibilities

Explain and perform basic care as directed by the RN or physician, meeting patients’ basic physical, psychosocial, and spiritual needs.
Monitor patients, report changes in condition, and seek guidance from the RN or physician.
Maintain and stock bedside supplies and order supplies from purchasing as needed.
Prepare patients for examination, admission, discharge, diagnostic procedures, or transfer while respecting patient rights.
Clean the department and prepare patient-care areas for the next patient.
Transport non-critical patients and assist the RN with transporting patients to their assigned rooms.
Perform 12-lead EKGs according to policy.
Clean wounds under the direction of an RN or physician.
Apply orthopedic devices and instruct or demonstrate device care or gait training under RN direction.
Provide post-mortem care.
Perform visual acuity testing and prepare patients for eye examinations.
Follow infection-control policies and procedures.
Maintain patient safety by checking equipment and using side rails, posey jackets, and safety restraints as appropriate.
Know hospital emergency codes and procedures, including disaster and fire plans.
Break down trays after use and clean instruments for sterilization.
Meet patients’ personal hygiene, comfort, and nutrition needs.
Maintain a safe environment through proper placement and disposal of equipment and supplies.
Perform assigned duties independently, assist staff with more complex treatment and procedures, and recognize duties that need attention even when not directly assigned.
Seek guidance as needed and recognize and respond to priorities in patient care.
Adapt to unexpected changes in volume, emergencies, staffing, or scheduling.
Follow dress codes and maintain professional conduct and communication.
Report equipment, supply, or procedure problems to the manager or supervisor and request assistance as needed.
Maintain confidentiality and work to resolve problems as they arise.
Attend 75% of staff meetings and complete assigned work within the shift.
Conduct interactions professionally and contribute to positive guest relations with patients, families, medical staff, visitors, and co-workers.
Use appropriate telephone protocol and contribute to team efforts by assisting co-workers and offering constructive feedback.
Maintain a positive attitude and demonstrate respect and cooperation in staff relationships.
Complete annual updates and general and departmental orientation within established time frames.
Attend 80% of in-service programs and maintain licensure or certification as appropriate.
Support departmental efficiency and measure progress against quality goals.