Technician 1, (Enterprise Customer Monitoring Center)

Comcast•Denver, CO

14d•$19

About The Position

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. Job Summary Responsible for providing overall day-to-day monitoring of systems and for the performance of the National Network Operation Center surveillance operation for rapid detection and repair of network faults, including surveillance and fault restoration across multiple technology disciplines. Works with moderate supervision/guidance. Is accountable for individual results and impact on team.

Requirements

Adaptability
Communication
Customer-Focused
Professional Etiquette
Professional Integrity
Resilience
Self Motivation
Teamwork
Technical Knowledge
Workplace Organization
Must be able to work nights and weekends.
Associate's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience 0-2 Years

Responsibilities

Monitors databases, networks, operating system devices and software applications to detect service degradation and/or failure errors.
Tests, analyzes, and performs corrective actions; restores equipment and services in a timely manner.
Responds to trouble calls/alerts/emails in a timely manner; Identifies root cause for issues.
Troubleshoots and/or coordinates troubleshooting efforts for service, device or network resolution.
Independently recognize and diffuse escalated customer situations while setting accurate expectations for issue resolution.
Communicate with customers in a professional manner in all situations while demonstrating courtesy, patience and troubleshooting skills in customer relations.
Develops and improves documentation to enhance and support problem analysis and resolution.
Achieve standards for consistent performance (scorecards).
Utilize tools and resources to troubleshoot and repair managed services customer problems.
Regular, consistent and punctual attendance.
Must be able to work nights and weekends.
Other duties and responsibilities as assigned.