Customer Contact Center Representative 1

Hills Bank•Hills, IA

20h•Onsite

About The Position

Provide superior service to customers while working to meet their financial needs via channels such as telephone, email, and chat. This role involves handling customer inquiries, supporting bank services, and identifying sales opportunities while maintaining a high level of professionalism and adherence to policies and procedures.

Requirements

High school diploma required.
Must be able to take initiative, accept responsibility, and work independently as well as being aware of, and part of a team environment.
Skills needed in a typical office environment including computer skills, communications skills, as well as utilization of office equipment.
Must consent to remote monitoring of incoming customer telephone calls.

Nice To Haves

Associate's degree (AA) from a two-year college or technical school or bachelor's degree.
1 - 2 years' experience in a related position.

Responsibilities

Handle customer telephone calls and respond to secured and unsecured email inquiries.
Provide information on account balances and transactions, process check and debit card orders, funds transfers, account closures, and wire transfer requests.
Support bank services including cards, mobile banking, and online banking.
Perform basic maintenance and account updates, and handle Xpress transfers.
Answer general product inquiries and identify customer needs.
Maintain excellent knowledge of bank products and services to answer questions effectively and recognize sales opportunities.
Identify and correct problems/concerns following established policies and procedures.
Maintain security of customers' accounts and confidentiality of customer information.
Cover Operator role as needed.
Provide indirect customer support by assisting coworkers with inquiries and requests.
Participate in appropriate training to maintain required skills.
Perform other duties as assigned.