Rédacteur(trice) technique- contrat / Technical Writer- Contract

Genetec•Montreal, QC

31d•Onsite

About The Position

As a Technical Writer, you will be part of the Unified Content Services team. Unified Content Services is dedicated to helping customers be self-sufficient and reducing calls to customer support. To ensure that our customers are successful, you will need to anticipate the questions that they will ask and create content that is accurate and easy to find. You will interact with all the levels of the organization, but more closely with developers, customer support, marketing, and training. This is a highly collaborative position that requires creativity and attention to detail. You will be given coaching and guidance to succeed at your work. Onboarding is provided with training about our products, as well as training on tools and processes used -- such as Kanban and DITA. Unified Content Services is a supportive group where innovation and ideas are welcomed and encouraged. We want you to be challenged and thrive!

Requirements

Thrive in fast paced environment and comfortable making decisions
Proven track record in communicating complex technical information to different types of audiences (beginners, intermediate, and advanced) through text, visuals, or video
Ability to plan, prioritize, and deliver a variety of tasks with limited guidance and consistently of high quality
Excellent interviewing skills and comfortable communicating with a variety of stakeholders and subject matter experts
Excellent knowledge of technical writing methods, trends, and technologies, such as structured authoring, DITA, single sourcing, reuse, and so on
Fluent in French and English, both verbal and written (this role requires interaction with our international collaborators and customers)

Nice To Haves

Knowledge of oXygen or XML-based authoring tools
Knowledge of video editing tools (Captivate, Camtasia, and so on)
Portfolio of your work (text, visuals, and video)
Bachelor’s degree in Technical Writing, Computer Sciences, Computer Engineering, or equivalent combination of education, training, and experience

Responsibilities

Grasp complex technical concepts by experimenting with software and interviewing developers, sales engineers, and technical support teams
Work with product groups to make our products easier to use, thereby reducing the need for extensive documentation
Work as part of a team, writing in a common style, and work with content creators across the organization to develop and document content guidelines
Gather and incorporate feedback from internal and external customers.
Define, design, and create content (text, charts, graphics, videos) for both technical and non-technical audiences
Create and maintain other learning aids such as technical illustrations