Technical Writer

Falk Built Ltd • Calgary, AB

5d • Hybrid

About The Position

Falkbuilt Ltd’s approach to interior construction—Digital Component Construction—combines proven construction methods with next-generation technology to build beautiful, high-performing, and cost-effective environments.

As a technical writer on our Training and Documentation team, you will create clear, effective instructional and process documentation that supports manufacturing, assembly, installation, and internal operations across Falkbuilt and our Branch network. Our continual innovation creates ongoing opportunities to improve operational excellence through process clarity and scalable knowledge sharing. This position is based in our Calgary, AB headquarters.

Requirements

• Exceptional written communication and editing skills
• Experience creating procedural or technical documentation
• Strong organizational and information management skills
• Ability to learn complex processes quickly
• Self-directed with strong follow-through
• Ability to identify gaps and proactively improve documentation quality
• Proficiency in Microsoft Office and documentation tools
• Bachelor’s degree or equivalent combination of education and experience
• 3-5 years of related experience (training or technical writing experience preferred)

Nice To Haves

• Experience in manufacturing, construction, or industrial environments
• Experience creating instructional graphics or diagrams
• Adobe InDesign experience is ideal - that is the main platform we use for documentation. Graphic design experience is not required, but a creative eye is an asset. You'll have access to the full Adobe Creative Suite.
• Experience with SharePoint is a bonus - posting, organizing, and maintaining the most current versions of documents on our SharePoint site is critical to the role.
• Familiarity with LMS software and course authoring tools is considered an asset - we use iSpring Suite and LMS.

Responsibilities

• Create and maintain visually clear documentation for internal teams and external partners
• Maintain accurate and current documentation through revision tracking and version control
• Collaborate with SMEs across engineering, operations, and design teams
• Support training initiatives through written, visual, and multimedia learning materials
• Documentation updates and release communications for new or revised solutions
• Process and reference manuals for internal office staff and external distribution staff roles like interior design, project management, and sales
• Step-by-step assembly and installation guides used by field technicians to construct Falkbuilt solutions
• Techsheets for each solution including critical dimensions, materials, images, and design options

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level