Technical Writer with Visio
About The Position
The primary purpose of this position is to provide technical writing and documentation support for the NC FAST Program. Documentation support includes, but is not limited to: process and procedure development, functional and detailed design development, federal and state project document deliverables, software design development life cycle documentation, maintenance of project plans, status reports, user manual or help sheets, meeting agendas and minutes and various other technical and functional documents. The position will support technical business analysis, system architecture and infrastructure design, configuration management, project planning/tracking, definition and validation of business, functional, and technical requirements, and system implementation. Tasks to accomplish these objectives include organizing and maintaining inventory of various project documents, administration and tracking project deliverables, communicating with internal and external clients, timely communication to project team management on any potential issues, and communicating and consulting within Division, project stakeholders and within the Department of Health and Human Services Information Technology (NC DHHS IT) technical community. This position must communicate processes and procedures to representatives with varied skill sets (business staff, technicians, managers, etc.) and demonstrate outstanding written communication skills. This position must ensure standards and procedures are applied to all project deliverables, proper methodology is used, and a high quality product is provided to client agencies. This position will also assist the Project Manager and project staff in scheduling, preparing for and participating in QA reviews.
Requirements
- Progressive experience in technical communications, specifically creating software and system documentation for developers.
- Experience with MS Office (Word, Excel, PowerPoint, Access), Visio, Adobe Acrobat Pro, SharePoint.
- Experience performing document research, interviewing, design, development, formatting/layout, and editing.
- Experience using AP Style Guide and templates.
Nice To Haves
- Experience in business analysis, system analysis/design and project time management related to support of a large IT project.
- High level of experience with HTML, MS Project and JIRA.
Responsibilities
- Provide technical writing and documentation support for the NC FAST Program.
- Develop processes and procedures.
- Develop functional and detailed designs.
- Create federal and state project document deliverables.
- Develop software design life cycle documentation.
- Maintain project plans, status reports, user manuals, help sheets, meeting agendas, and minutes.
- Support technical business analysis, system architecture and infrastructure design, configuration management, and project planning/tracking.
- Define and validate business, functional, and technical requirements.
- Organize and maintain an inventory of project documents.
- Administer and track project deliverables.
- Communicate with internal and external clients.
- Provide timely communication to project team management on potential issues.
- Communicate and consult within the Division, with project stakeholders, and within the NC DHHS IT technical community.
- Communicate processes and procedures to representatives with varied skill sets.
- Ensure standards and procedures are applied to all project deliverables.
- Ensure proper methodology is used.
- Provide a high-quality product to client agencies.
- Assist the Project Manager and project staff in scheduling, preparing for, and participating in QA reviews.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
