Technical Writer

RIVA Solutions Inc. • Washington, DC

9d • Hybrid

About The Position

RIVA Solutions is seeking a Technical Writer to support documentation, reporting, and communications for the ITA OCIO CRD project. This role plays a key part in ensuring the clarity and compliance of deliverables, from proposals and SOPs to technical manuals and status reports. The International Trade Administration (ITA) Office of the Chief Information Officer (OCIO) Customer Relationship Division (CRD) supports the strategic delivery of digital solutions, enterprise services, and technology alignment across ITA’s global footprint. The CRD plays a critical role in improving customer engagement, optimizing business processes, and enhancing digital service offerings. This project aims to advance ITA’s modernization initiatives by providing program management, process reengineering, customer experience analysis, and technical documentation services to streamline enterprise IT support and align service delivery with mission goals. As part of this effort, RIVA Solutions is supporting the ITA OCIO in enhancing internal service delivery frameworks, implementing performance metrics, and ensuring the seamless execution of IT modernization initiatives through collaborative project execution, robust documentation, and stakeholder communication.

Requirements

• Bachelor’s degree (or equivalent) in related field
• Minimum of 4 years of experience in technical writing
• Strong writing, editing, and document formatting skills
• Must be a US Citizen with an Active Top Secret Clearance

Nice To Haves

• Experience in federal environments preferred
• Knowledge of IT terminology and federal technical standards
• Familiarity with SharePoint, Confluence, or other content management systems

Responsibilities

• Write and edit technical documents including reports, user guides, and SOPs.
• Develop outlines and drafts for approval by project leadership.
• Conduct background research to ensure documentation accuracy.
• Consult with stakeholders, SMEs, and project managers to collect relevant information.
• Maintain documentation libraries and track project deliverables.
• Ensure compliance with federal and contractual documentation standards.

Benefits

• Paid Time Off / Sick Leave
• Health, Dental, and Vision Coverage
• Life Insurance
• 401K Retirement Plan with Company Match
• HSA/FSA Spending Accounts
• Long- and Short-term Disability
• Pet Insurance
• Wellness Program Initiatives
• RIVA Flex (Flex Hours and Hybrid Work Support)
• Additional Perks & Workplace Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level