Technical Writer

NetApp, Inc.•Durham, NC

4d•$129,200 - $167,000

About The Position

As a member of NetApp's Information Engineering organization, the Technical Writer transforms product knowledge into trusted enterprise assets that support customer experiences, AI assistants, search systems, support workflows, and future agentic experiences. The role combines technical communication, information architecture, content operations, and AI-ready knowledge design to produce accurate, discoverable, reusable, and scalable content for human and machine consumers. The position creates and maintains technical documentation for complex products and solutions, leads documentation initiatives from planning through publication, and partners with product teams to develop accurate, customer-focused content. It also drives documentation quality, consistency, governance, and standards; designs structured and reusable AI-ready content; and improves content operations, publishing processes, and knowledge architecture. The role requires at least eight years of relevant experience and expertise in technical publishing, content lifecycle management, structured authoring, content strategy, information architecture, taxonomy, metadata, and modern documentation toolchains. The position also calls for strong project management and cross-functional leadership, with the ability to influence technical stakeholders and improve content, tools, and processes. A degree in English, Technical Writing, Computer Science, Information Science, or a related field is listed under Education. The target salary range is $129,200–$167,000 USD. Compensation may vary based on location, qualifications, experience, and education, and may fall outside that range. A comprehensive benefits package is described, with offerings subject to regional variations and local laws and policies.

Requirements

8+ years of experience in technical writing, content strategy, knowledge management, or a related discipline.
Demonstrated success leading complex content, knowledge, or information architecture initiatives.
Experience developing standards, improving content quality, and driving consistency across products or programs.
Demonstrated ability to lead cross-functional initiatives and influence technical stakeholders.
Exceptional technical writing, editing, and information design skills.
Strong project management skills and ability to lead complex, cross-functional documentation efforts.
Expertise in technical publishing, content lifecycle management, and documentation best practices.
Experience with structured authoring, content strategy, information architecture, taxonomy, and metadata.
Proficiency with modern documentation toolchains, including Docs-as-Code, GitHub, Markdown/AsciiDoc, and content management systems.
Experience creating content optimized for search, reuse, and AI consumption.
Strong communication, leadership, and stakeholder management skills.
Ability to influence strategy and drive improvements across content, tooling, and processes.
Degree in English, Technical Writing, Computer Science, Information Science, or a related field.

Nice To Haves

AI-enabled content workflows and evaluation practices.
Experience with lightweight markup languages such as AsciiDoc or Markdown and GitHub or other source control systems.
Experience with cloud, storage, networking, or software technologies.

Responsibilities

Create and maintain high-quality technical documentation for complex products and solutions.
Lead documentation initiatives from planning through publication, managing priorities, schedules, stakeholders, and deliverables.
Partner with product teams to develop accurate, customer-focused content.
Drive content quality, consistency, governance, and standards across documentation portfolios.
Design and manage structured, reusable, AI-ready content that improves discoverability, search, and knowledge reuse.
Optimize content for human users and AI-powered experiences, including search, retrieval, and agentic workflows.
Identify opportunities to improve content operations, publishing processes, and knowledge architecture.