Technical Writer

MSX International • Fountain Valley, CA

13d

About The Position

MSX is seeking an experienced Technical Writer to develop, maintain, and improve technical documentation for automotive products, services, processes, and systems. The role translates complex technical information into clear, concise, user-friendly documentation for technicians, dealerships, field personnel, and customers. Dealership experience is highly preferred because the position works closely with service operations, repair procedures, warranty processes, and technician-facing documentation.

Requirements

• High school diploma or equivalent.
• Proven experience in a technical writing, documentation, or related role.
• Excellent written, verbal, and interpersonal communication skills.
• Strong attention to detail and commitment to accuracy.
• Strong analytical, research, and problem-solving skills.
• Ability to write clear procedural and explanatory content for diverse audiences.
• Excellent organizational skills and ability to manage multiple projects and priorities simultaneously.
• Proficiency with Microsoft Word, Excel, PowerPoint, and Adobe applications.

Nice To Haves

• Bachelor's degree in Technical Communication, Engineering, Automotive Technology, English, or a related field.
• Automotive industry experience or strong technical automotive knowledge.
• Experience developing service documentation, repair procedures, or technical publications.
• Familiarity with automotive service operations, dealership environments, or OEM documentation standards.
• Dealership experience.

Responsibilities

• Create, edit, and maintain automotive technical documentation and Technical Service Bulletins (TSBs).
• Collaborate with engineers and subject matter experts to turn complex technical information into clear, concise, understandable documentation.
• Manage the complete TSB lifecycle, from initial draft through review, approval, publication, and dealer distribution.
• Review and analyze documentation for compliance with content, style, formatting, and quality standards.
• Update and revise TSBs, incorporating graphics, images, charts, and other visual aids to improve comprehension.
• Conduct validation reviews and usability testing to verify the accuracy and effectiveness of technical procedures.
• Maintain and audit historical TSB records and identify opportunities to generate new Hyundai and Genesis service bulletins when applicable.
• Continuously improve documentation processes and standards to support engineering teams and dealership service operations.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED