Technical Writer (Journeyman)

CACI International • Ashburn, VA

5d • $59,600 - $122,100

About The Position

CACI is seeking a Journeyman Technical Writer for the Global Mission Operations Support (GMOS) contract, supporting the Department of State. The role supports national security through advanced IT solutions and contributes to a program focused on modernizing and maintaining applications and infrastructure using an integrated IT Service Management approach. The Technical Writer collaborates with subject matter experts, engineers, and project managers to create and maintain documentation for infrastructure engineering, implementation, deployments, and end users.

Requirements

• Bachelor's degree and 4 years of experience in a related field, such as technical writing, documentation development, technical communication, or information design; equivalencies considered.
• Active Secret clearance.
• Experience creating technical documentation, infrastructure diagrams, and Standard Operating Procedures (SOPs) for IT environments.
• Knowledge of infrastructure engineering, server installations, and deployment processes.
• Strong writing and editing skills, including the ability to create clear, concise technical documentation for diverse audiences.
• Strong organizational skills and ability to manage multiple documentation projects and maintain schedules.

Nice To Haves

• Prior experience supporting federal agencies, especially the Department of State.
• Professional certifications such as Certified Professional Technical Communicator (CPTC) or similar technical writing credentials.
• Experience with documentation tools such as Microsoft Visio, Adobe Technical Communication Suite, and MadCap Flare, and with diagramming software.
• Knowledge of ITIL frameworks and project management methodologies.
• Experience documenting infrastructure for geographically distributed environments.

Responsibilities

• Create accurate technical documents for infrastructure engineering and implementation activities across the CA IT enterprise.
• Develop detailed infrastructure diagrams for production systems that align with Department of State and DT security requirements.
• Create technical documents and diagrams for server installations, including configuration specifications and deployment procedures.
• Document site surveys and recommendations for renovations, infrastructure components, and equipment placement at worldwide locations.
• Develop project plans and schedules for special projects, coordinating with stakeholders to align with program objectives.
• Refine, execute, and maintain Standard Operating Procedures (SOPs) for deployments; review them semi-annually and implement recommended improvements.
• Maintain the installation and upgrade schedule with weekly updates, tracking progress and communicating changes to stakeholders.
• Deliver deployment tracking reports for post self-installs and installations performed by installation teams, documenting deployment activities accurately.
• Develop user guides, technical manuals, and training materials for end users and technical staff across the enterprise.
• Collaborate with subject matter experts, engineers, and project managers to gather information and ensure documentation is accurate and complete.

Benefits

• Flexible time off benefit.
• Learning resources and learning and development opportunities.
• Healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level