Technical Writer (Journeyman)

CACI • Ashburn, VA

3d

About The Position

CACI is seeking a Journeyman Technical Writer for the Global Mission Operations Support (GMOS) contract, supporting the Department of State. The position supports an effort to provide IT services by modernizing and maintaining applications and infrastructure through an integrated IT Service Management approach. The role involves producing and maintaining technical documentation and diagrams for infrastructure engineering, installations, deployments, and enterprise support, while coordinating with subject matter experts, engineers, project managers, and other stakeholders.

Requirements

• Bachelor's degree and 4 years of experience in related fields such as technical writing, documentation development, technical communication, or information design; equivalencies considered.
• Active Secret clearance.
• Experience creating technical documentation, infrastructure diagrams, and Standard Operating Procedures (SOPs) for IT environments.
• Knowledge of infrastructure engineering, server installations, and deployment processes.
• Strong writing and editing skills, including the ability to create clear, concise technical documentation for diverse audiences.
• Strong organizational skills and the ability to manage multiple documentation projects and maintain schedules.

Nice To Haves

• Prior experience supporting federal agencies, especially the Department of State.
• Professional certifications such as Certified Professional Technical Communicator (CPTC) or similar technical writing credentials.
• Experience with documentation tools such as Microsoft Visio, Adobe Technical Communication Suite, or MadCap Flare, and diagramming software.
• Knowledge of ITIL frameworks and project management methodologies.
• Experience documenting infrastructure for geographically distributed environments.

Responsibilities

• Create accurate technical documents for infrastructure engineering and implementation activities across the CA IT enterprise.
• Develop infrastructure diagrams for production systems in alignment with Department of State and DT security requirements.
• Create technical documents and diagrams for server installations, including configuration specifications and deployment procedures.
• Document site surveys and recommendations for renovations, infrastructure components, and equipment placement at worldwide locations.
• Develop project plans and schedules for special projects, coordinating with stakeholders to align with program objectives.
• Refine, execute, and maintain deployment Standard Operating Procedures (SOPs), reviewing them semi-annually and implementing recommended improvements.
• Maintain installation and upgrade schedules with weekly updates, tracking progress and communicating changes to stakeholders.
• Deliver deployment tracking reports for post self-installs and installations performed by installation teams.
• Develop user guides, technical manuals, and training materials for end users and technical staff across the enterprise.
• Collaborate with subject matter experts, engineers, and project managers to gather information and ensure documentation is accurate and complete.

Benefits

• Flexible time off benefit.
• Learning resources and learning and development opportunities.
• Healthcare benefits.
• Wellness benefits.
• Financial benefits.
• Retirement benefits.
• Family support benefits.
• Continuing education benefits.
• Time off benefits.
• Competitive compensation and benefits options designed to support and protect employees and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level