Technical Writer (Contract)
About The Position
Justworks is seeking a curious, empathetic, and passionate Contract Technical Writer to join its Experience Design Team. The role supports Justworks’ mission to help small and medium-sized businesses through a simple, friendly platform, expert support, and access to benefits. The writer will work with product management, product marketing, operations, and customer success to document organizational expertise and create repeatable processes that support excellent client service. The position combines user-centered communication with empathy for people addressing complex challenges in a highly regulated environment. The writer will coordinate knowledge intake from subject matter experts, conduct interviews in person and virtually, ask effective questions, and produce clear, precise documentation that captures their expertise. The role is a fixed-term, six-month contract, paid hourly at $60–$75 depending on experience. It is hybrid, with an expectation of working in the New York City office two to three days per week.
Requirements
- A minimum of 4–7 years of experience in editorial content writing, knowledge management, or journalism.
- A portfolio or similar samples of relevant writing.
- Demonstrated ability to create high-quality written knowledge content.
- Ability to make complicated processes understandable.
- Understanding of contemporary practices for creating content that is accessible, usable, and well-structured.
- Ability to work as part of a multidisciplinary design team.
- Willingness to pivot when needed to accommodate shifting priorities.
Nice To Haves
- A background in journalism or similar expository writing is preferred.
Responsibilities
- Gain an understanding of Justworks’ products and services.
- Create user-friendly documentation of processes and workflows.
- Write, edit, and review documentation to maintain a high level of quality.
- Follow internal standards for style, structure, and tone.
- Coordinate the intake of knowledge from subject matter expert stakeholders.
- Lead in-person and virtual interviews with subject matter experts, ask effective questions, and document their expertise.
- Perform other related responsibilities as needed based on department or organizational needs.
Benefits
- The company describes its offerings as including great benefits, wellness program offerings, and company retreats; details are available through its Total Rewards information.
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
