Senior Technical Writer (Contract)

Justworks•New York, NY

14h•$80 - $100•Hybrid

About The Position

Justworks is seeking a Contract Senior Technical Writer to join its Experience Design Team and create clear, user-centered documentation that supports small and medium-sized businesses using the company’s platform and services. The role works with product management, product marketing, operations, customer success, and subject matter experts to capture organizational expertise and create repeatable processes in a highly regulated environment. The writer coordinates knowledge intake, leads in-person and virtual interviews, asks effective questions, and produces documentation that clearly captures experts’ knowledge. The role also contributes to and oversees the work of other writers and knowledge professionals, while adapting to changing priorities. This is a six-month fixed-term contract, paid hourly at $80–$100 per hour depending on experience. The position follows a hybrid schedule, with attendance at the New York City office two to three days per week.

Requirements

At least 7 years of experience in editorial content writing, knowledge management, or journalism.
A portfolio of work or similar samples of relevant writing.
Demonstrated ability to create high-quality written knowledge content.
Ability to make complicated processes understandable.
Understanding of contemporary practices for creating accessible, usable, and well-structured content.
Ability to engage stakeholders in knowledge-gathering interviews and follow-up communication.
Ability to manage the work of one or more other writers.
Ability to work as part of a multidisciplinary design team.
Willingness to pivot to accommodate shifting priorities.

Nice To Haves

Background in journalism or similar expository writing.

Responsibilities

Gain an understanding of Justworks’ products and services.
Develop discussion guides and other artifacts to support stakeholder discussions.
Engage with cross-functional subject matter experts and manage scheduling for intake sessions.
Lead knowledge-gathering interviews, in person and virtually, and follow up with stakeholders.
Create user-friendly documentation of processes and workflows.
Write, edit, and review documentation to maintain a high level of quality.
Follow internal standards for style, structure, and tone.
Oversee and contribute to the work of other writers and knowledge professionals.
Work as part of a multidisciplinary design team and adapt to shifting priorities.
Perform other related responsibilities as needed based on department or organizational needs.