Technical Writer – Software Development

Interactive Brokers Group • Greenwich, CT

3d • Hybrid

About The Position

Interactive Brokers Group, Inc. is seeking a Technical Writer, Developer Experience to join their Learning and Development organization. This role supports the software engineering community by creating documentation, training content, and enablement materials. The position involves writing clear, well-structured technical content such as developer documentation, tutorials, instructional videos, and training programs. A key aspect of this role is supporting the company's AI adoption efforts by building guides and learning resources for engineers to confidently use AI tools in their workflows. This is ideal for someone with an engineering background who is passionate about documentation, communication, and the impact of AI on development.

Requirements

• Bachelor's degree in Computer Science or a related field; equivalent experience through a recognized coding bootcamp or relevant technical certification will also be considered.
• Software engineering background — you have written code, understand software development workflows, and can read and write code samples fluently (Python, JavaScript, or similar).
• Strong written and verbal communication skills — you can explain complex technical concepts clearly and concisely to any audience.
• Genuine curiosity about AI and enthusiasm for how it is changing the way developers work.
• Active use of AI tools (Claude, Cursor, or similar) to accelerate writing, research, and content production.
• Comfortable working autonomously in a fast-moving environment with shifting priorities.

Nice To Haves

• Experience in technical writing, developer education, or a related content role.
• Familiarity with creating instructional videos, screencasts, or training materials.
• Experience with docs-as-code workflows (Markdown, static site generators, version-controlled documentation).
• Familiarity with developer tools such as GitHub Copilot, Cursor, Claude, or similar AI coding assistants.

Responsibilities

• Write, edit, and maintain high-quality technical content including API documentation, READMEs, runbooks, integration guides, architecture overviews, and SDK references.
• Partner with software engineers, product managers, and designers to ensure documentation is accurate, complete, and easy to use.
• Establish and maintain documentation standards, templates, and style guides across engineering teams.
• Contribute to internal knowledge systems and ensure content is discoverable across tools (e.g., Confluence, Notion, GitHub).
• Design and develop structured training programs, onboarding materials, and self-serve learning paths for engineering audiences.
• Produce instructional videos, screencasts, and walkthroughs covering engineering workflows, tools, and technical concepts.
• Support internal tech talks, lunch-and-learns, and live training sessions in collaboration with engineering leads.
• Continuously improve learning materials based on feedback and evolving team needs.
• Create tutorials, guides, and reference documentation that help engineers effectively adopt AI-assisted development tools (such as GitHub Copilot, Claude, and IBChat — our internal AI platform).
• Identify friction points in AI tool adoption and develop content that addresses them directly.
• Translate AI workflows and best practices into clear, actionable materials for engineers at varying experience levels.
• Gather feedback and iterate on enablement content as tools and practices evolve.
• Work with business and internal teams, adding new features and interfaces as required.
• Write documentation units and regression tests for new interfaces.
• Write backend services and/or clients that help expose internal services.
• Provide third-level support.

Benefits

• Competitive salary, annual performance-based bonus, and stock grant awards
• 401(k) retirement plan with competitive company match
• Excellent health and wellness benefits, including medical, dental, and vision benefits. 100% employer-paid medical premiums, with generous employer contributions to dental & vision plans as well.
• Wellness screening and assessments, health coaches, and counseling services through an Employee Assistance Program (EAP)
• Generous paid parental leave (up to 16 weeks paid parental leave for eligible employees)
• Company-paid basic life insurance, accidental death & dismemberment (AD&D), and short- and long-term disability coverage
• Flexible Spending Accounts (Healthcare, Dependent Care, and Commuter FSAs)
• Quarterly fitness stipend to offset costs associated with traditional gym and fitness memberships or fees
• Education reimbursement and professional development opportunities
• Legal services, telehealth access, and voluntary insurance options
• Backup child and adult care support through Care.com
• Daily lunch allowance and fully stocked kitchen with healthy breakfast and snack options.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level