Technical Writer

ELITS • Montreal, QC

37d • Onsite

About The Position

ELITS Canada Inc. is a subsidiary of Accelerate at Iver. Our parent company Iver has 1,700 employees today and is growing and now we are looking for new employees who want to join our journey. As part of Accelerate at Iver, you are at the absolute forefront of technology and work on exciting digitization and transformation projects with market-leading customers. We are passionate about realizing digital opportunities in the cloud. Together with our customers, we close the gap between aspiration and successful implementation. Communication is an essential part of the work since we work closely with our customers. As an employee at ELITS you will become a part of a great team that always responds to the customer with humility, and at the same time is very proud of what we deliver.
ELITS is now looking for a Technical Writer in the Software Development field for our operations in Montreal.
We’re looking for a Technical Writer who combines strong technical insight with a passion for clear, customer-focused communication. In this role, you’ll create and maintain high-quality product documentation delivered directly to customers. You’ll collaborate closely with engineers, architects, and product experts, ensuring every document helps users truly understand and get value from the product — not just explains features.
We’re seeking someone who takes pride in translating complex technology into meaningful, user-centered information.

Requirements

• Bachelor’s degree in English, Communications, Computer Science, or a related field.
• 5+ years of experience as a Technical Writer in a software or telecommunications environment.
• Strong technical aptitude and ability to quickly grasp complex products, architectures, and tools.
• Experience producing documentation for software, platforms, or network systems.
• Familiarity with Agile methodologies, version control, and standard authoring tools (e.g., MS Word, Confluence, Jira, Acrobat, FrameMaker, MadCap Flare, or similar).
• Excellent English writing skills and exceptional attention to detail.
• A genuine passion for helping users succeed through well-structured, empathetic documentation.

Nice To Haves

• Experience with XML or structured authoring systems.
• Exposure to telecom or large-scale infrastructure environments.
• Knowledge of style guide principles

Responsibilities

• Research deeply to understand how our technical solutions work and how customers use them.
• Write and maintain product documentation for delivery to customers, including user and system administration guides, operations manuals, and release documentation.
• Collaborate with Subject-Matter Experts (SMEs) and cross-functional teams in an Agile environment.
• Put yourself in the customer’s shoes to craft documentation that’s clear, accurate, and actionable.
• Combine written content with visuals, diagrams, and examples to enhance comprehension.
• Ensure documentation meets company and industry standards for consistency and tone.
• Manage document revisions using version control systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level