Technical Writer

ZERO ZONE INC•North Prairie, WI

23d•$55,000 - $65,000•Hybrid

About The Position

Under the direction of the Director of Marketing & National Accounts, the Technical Writer will be primarily responsible for developing high-quality technical documentation across multiple publication formats. All content must be consistent in quality, tone of voice, style, and clearly communicate the Zero Zone brand. This role requires close collaboration with engineering, product management, service teams, and other subject matter experts (SMEs).

Requirements

Bachelor’s degree in technical writing, engineering, communications, or related field
3+ years of experience in writing, with technical writing being the primary focus
Demonstrated excellence in copywriting/content marketing
Proficiency with Microsoft Office and Adobe InDesign
Familiarity with CAD, SolidWorks, SolidWorks Composer, and Adobe Illustrator is essential
Ability to travel monthly
Ability to work in a fast-paced environment, managing tasks on time
Strong organizational and project management skills
Continuous improvement mindset with strong critical thinking, problem-solving, and process optimization capabilities
Proficiency with CAD software for technical illustration and diagram development
Maintain a positive work attitude.
Zero Zone expects all employees to behave and communicate in a manner which will facilitate good relationships with customers, clients, co-workers, and supervisor.
Safety toe shoes and safety glasses are required while in production areas.
Regularly required to sit, stand, and walk throughout the office and production areas; have use of hands and fingers to use a computer, telephone, and other office equipment; reach with hands and arms; and talk or hear.
The employee must occasionally lift and/or move up to 15 pounds.

Nice To Haves

Previous experience in an industrial environment or refrigeration systems is strongly preferred.
Understanding WordPress is helpful

Responsibilities

Develop technical data, drawings, diagrams, and instructions to produce documentation such as spec sheets, manuals, install instructions, case studies, technical papers, etc.
Update existing technical documentation as required by changes to product and customer demand.
Coordinate production of technical documentation by releasing to vendor for printing or digital distribution and sending for document archiving.
Develop and edit marketing content such as brochure copy, website copy, blogs, ad copy, newsletters, promotional campaigns, press releases, and bulletins to communicate industry and company news
Develop supplemental written content as needed, including video scripts, event materials, and press releases.
Render two- and three-dimensional drawings for marketing collateral.
Create illustrations and work with the marketing team to obtain imagery that describes products and their function.
Be the contact for outside agencies and provide guidance to them on scope of work.
Conduct client interviews and create relevant content from those interviews
Communicate with project teams to ensure technical accuracy of material.
Contribute to change order projects by attending CO kickoff meetings and determining need for new and updated manuals, instructions, spec sheets, and bulletins/notifications to sales or service.
Support ESG initiatives through performance documentation, internal awareness materials, and external storytelling collateral.
Provide cross-functional support for evolving marketing, product, and business communication priorities.
Other duties as assigned

Benefits

Vacation and Personal Hours (after only 30 days!)
Competitive Wages
Comprehensive Benefits Package (medical, dental, vision, life insurance, STD, LTD, AD&D, HSA/FSA, EAP)
401k and Profit Sharing
10 Paid Holidays
Flexible Schedules
Casual Dress Code
Wellness Programs and Incentives
Steel Toe Reimbursement
Employee Engagement Programs
One-time Home Computer Reimbursement
And more!