Technical Writer

Quadax, Inc. • Middleburg Heights, OH

4d • Hybrid

About The Position

Quadax, an award-winning leader in healthcare revenue cycle technology, is
seeking an experienced Technical Writer to join our growing product management
team. This role will write, update, and edit technical documentation for our
healthcare revenue cycle management and reimbursement support solutions. You
will work closely with the development team to produce online user manuals,
software release notes, and related product documentation. You will support the
strategy and deployment of current best practice documentation methods for
healthcare revenue cycle management and reimbursement support solutions.

Requirements

• Bachelor’s degree preferred; an equivalent combination of education and experience in technical communication acceptable
• Experience (1-3 years) creating documentation and online help; experience in software documentation in healthcare medical billing field a plus
• Demonstrated excellence in writing and editing clear, concise content
• Effective communication, organization, and time management skills
• Strong critical thinking and analysis skills
• Ability to grasp complex technical concepts quickly and translate them into simple terms
• Capable of working on multiple projects simultaneously while maintaining close attention to detail
• Proficiency in Microsoft Office products and online help authoring software (RoboHelp); proficiency in graphics preparation tools (Snagit), basic HTML, and Dreamweaver; familiarity with version control a plus
• Ability to maintain confidentiality
• Cover letter and resume required with application. Please be prepared to supply technical writing samples.

Nice To Haves

• Experience (1-3 years) creating documentation and online help; experience in software documentation in healthcare medical billing field a plus
• Proficiency in Microsoft Office products and online help authoring software (RoboHelp); proficiency in graphics preparation tools (Snagit), basic HTML, and Dreamweaver; familiarity with version control a plus

Responsibilities

• Prepare and oversee release notes, ensuring accuracy and timely delivery.
• Partner with development teams to understand complex technical concepts and translate them for users.
• Produce accurate, user-friendly documentation of software products based on careful research and interviews with subject matter experts.
• Organize information from multiple sources and create online help that follows technical communication standards.
• Prepare online and print release notes for publication.
• Update the user manuals with changes from the release notes.
• Develop other product client communications as needed.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level