Technical Writer

T-Mobile•New York, NY

13d•Onsite

About The Position

This role supports effective communication by producing clear, audience-focused technical content for various deliverables. It involves creating and maintaining technical documents such as release notes, online help, job aids, and user guides. The role requires applying structured authoring techniques and managing content within a content management system. Success is measured by the accuracy, clarity, and usability of technical documentation that meets organizational standards. The work enhances understanding and usability of technical products and processes for internal and external stakeholders.

Requirements

Bachelor's Degree plus 2 years of related work experience OR combination of education and experience deemed equivalent (Required)
Communication (Required)
Content Management (Required)
Content Management Systems (CMS) (Required)
Document Management (Required)
Information Technology (IT) Infrastructure (Required)
Project Management (Required)
Stakeholder Management (Required)
Technical Writing (Required)
Writing Technical Documents (Required)
At least 18 years of age
Legally authorized to work in the United States

Nice To Haves

2-4 years Experience as a Technical Writer.
2-4 years Experience writing technical documents for IT professionals.
2-4 years Experience in managing a document repository.
2-4 years Experience planning, organizing, and migrating a diverse set of documents from Word and SharePoint Wikis into new content management system.
4-7 years Experience as a Technical Writer.
4-7 years Experience writing technical documents for IT professionals.

Responsibilities

Manage the content management system to ensure documents are current and comply with established standards
Collaborate with cross-functional teams to develop clear and concise product content that supports user needs
Translate complex technical concepts into coherent and accessible documentation for diverse audiences
Coordinate with infrastructure teams to document processes, procedures, policies, and standards across platforms
Also responsible for other duties/projects as assigned by business management as needed