TECHNICAL WRITER SPLST

The NORDAM Group•Tulsa, OK

34d

About The Position

Applies extensive knowledge of principles, theories, concepts, industry practices, and standards to develop, author, and edit technical publications and documents in print or electronic media for Company products or processes. Develops solutions to moderately complex problems using judgment and ingenuity within established standards and procedures. Works under very general supervision, with work reviewed for accuracy and adequacy. Defines task requirements and specifications; researches and prepares moderately complex technical manuals and publications; and ensures they meet customer and Company requirements for technical content and accuracy. Creates procedures for technical manuals, instruction books, catalogs, and related publications. Observes production, development, and experimental activities; validates written procedures on hardware with assistance from production personnel and mock-ups; and gathers information through interviews, reference materials, catalogs, drawings, CAD models, and product samples. Organizes and writes material to established standards for order, clarity, conciseness, style, and terminology. Leads selection of illustrative materials, arranges indexes, and lays out publication content. Reviews published materials and recommends revisions or changes to scope, format, and content, while maintaining records and revision files. May perform other duties, including assignments in other job classifications or departments. The position requires a related bachelor's degree or an acceptable combination of experience and training in place of the education requirement. Required experience includes 7–10 or more years of related experience and/or training, including application of ATA iSpec 2200 and authoring service bulletins, service letters, and specified aircraft manuals. The role also requires effective written and verbal communication, proficiency with Microsoft Word and Excel, and competency preparing SGML and XML structured documents using FrameMaker+SGML v12.0 or higher. The work is performed under very general and/or limited supervision, with some guidance on expected results and complex problem resolution. The employee has latitude in determining activities within moderate to wide parameters. Work may involve frequent walking, handling objects, reaching, talking and hearing, and constant use of close vision and depth perception. Occasional demands include stooping, kneeling, crouching, crawling, driving between facilities, standing, climbing stairs, and lifting up to 25 pounds. Employees must be able to work more than eight hours per day and five days per week if required. NORDAM Repair Division employees must be able to ascend and descend stairs. The environment may occasionally include moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions; noise is usually moderate.

Requirements

Minimum four-year bachelor's degree in a related discipline; a combination of experience and training may be substituted for the education requirement.
7–10 or more years of related experience and/or training.
Experience applying Air Transport Association (ATA) iSpec 2200.
Experience authoring service bulletins, service letters, and AMM, AIPC, SRM, OHM, PBM, and CMM manuals.
Communicate effectively through electronic media and in written and verbal forms.
Make telephone and direct personal contact with internal and external personnel and make formal presentations to small or large groups.
Competence using standard software applications such as Microsoft Word and Excel.
Full competence preparing SGML and XML structured documents using FrameMaker+SGML v12.0 or higher.
Ability and willingness to assist and transfer technical knowledge to less experienced stakeholders.
Ability to work more than eight hours per day and five days per week if required.
For work at NORDAM Repair Division, ability to ascend and descend stairs.
Physical ability to meet the listed demands, including occasional lifting of up to 25 pounds.

Nice To Haves

Experience authoring ATA chapters 5, 24, 25, 26, 29, 30, 36, 51, 54, 71, 73, 78, 79, and 80.
Experience with ASD S1000D and ASD-STE100 Simplified Technical English.
Experience working with aircraft systems and structures.
Experience with metal/composite repair development in an A&P Mechanic or Engineer role.
Experience in Quality Management Systems, including processes.
Experience with metal/composite repair development.

Responsibilities

Define task requirements and specifications for technical publications.
Research and prepare complete, moderately complex technical manuals and publications, ensuring that technical content and accuracy meet or exceed customer and Company specifications.
Write procedures for technical manuals, instruction books, catalogs, and related publications in print or electronic media.
Observe production, developmental, and experimental activities to determine operating procedures and details.
Validate written procedures on hardware with assistance from production personnel and mock-ups.
Interview production and engineering personnel and review journals, reports, catalogs, drawings, and other materials to understand product technologies, production methods, operation, maintenance, and equipment service.
Study CAD models, sketches, drawings, parts lists, specifications, mock-ups, and product samples to integrate and describe technology, operating procedures, and production sequences and details.
Organize and write material according to standards for order, clarity, conciseness, style, and terminology.
Lead the selection of photographs, drawings, sketches, diagrams, and charts to illustrate material.
Prepare or arrange for preparation of indexes and lay out material for publication.
Review published materials and recommend revisions or changes in scope, format, and content.
Maintain records and files of work and revisions.
Perform other duties as required, including assignments in other job classifications and departments.