Technical Writer Intern

Royal Credit Union•Eau Claire, WI

8d•Onsite

About The Position

This internship offers students the opportunity to become a Technical Writer Intern at Royal Credit Union. The role involves collaborating with professionals, creating impactful documentation, and gaining hands-on experience with industry tools. Applicants must be located in the Chippewa Valley Area, include a resume, cover letter, transcript, and their anticipated graduation date. The intern must commit to the full 12 months, be enrolled at a university throughout the internship, and be able to work onsite at the Royal Credit Union Corporate Center in Eau Claire, WI.

Requirements

Enrolled at a University or Technical College throughout the length of the internship, pursuing a degree, minor, or certificate in English, Business Communication, Rhetoric, or other related field.
Must be bondable
Strong written and verbal communication skills with the ability to produce high-quality documentation.
Proficiency in Microsoft Word and familiarity with other Microsoft Office tools like PowerPoint, Outlook, and Excel.
Ability to work independently, prioritize tasks, and meet deadlines with minimal supervision.
Comfortable working in a team environment and conducting interviews to gather information.
Quick to learn new technologies and adept at using digital tools and content management systems.
Must be located in the Chippewa Valley Area.
Must be able to work onsite at the Royal Credit Union Corporate Center in Eau Claire, WI.
Must be able to commit to the full 12 months.
Must be enrolled at a university throughout the length of the internship.

Nice To Haves

Completed or currently enrolled in a course focused on technical communication.
Education in communication with a Technical Writing emphasis.
One year experience working in a service-focused environment.
One year experience working in a writing-focused role.

Responsibilities

Collect, manage, and analyze information, and explain complex information in a clear and concise manner.
Develop, edit, and publish online and hard copy user documentation using Microsoft Word and technical authoring tools such as MadCap Flare.
Write, edit, and publish documentation for assigned projects using Royal’s style guide and tools like MadCap Flare and Microsoft Word.
Collaborate with subject matter experts and internal teams to gather information and ensure accuracy in all deliverables.
Maintain and update content using content management systems, researching and implementing new capabilities as needed.
Meet performance goals and objectives while supporting Royal’s core values and culture.
Ensure compliance with the Bank Secrecy Act, including completing necessary reports such as CTRs and SARs when required.