Technical Writer Intern

Zipline•South San Francisco, CA

About The Position

The Technical Writing team builds and maintains a dependable documentation system that supports safe, effective work across Zipline’s products and operations. We partner with engineering, operations, and support to translate complex technical and operational information into clear manuals, procedures, guides, references, onboarding materials, and troubleshooting content. Our work spans the full documentation lifecycle, from understanding user needs and how systems operate to organizing, editing, reviewing, and publishing content. We set a high bar for accuracy, clarity, consistency, usability, and timeliness while making it easier for people to find the right information at the right time.

Requirements

Currently pursuing a Bachelor’s degree in English, Rhetoric and Composition, Technical or Professional Writing, Journalism, Communications, Information Science, Computer Science, or a related field.
Strong editing and writing skills, with the ability to make documentation accurate, clear, specific, complete, and concise.
Ability to explain technical concepts to people with different levels of technical familiarity.
Interest in learning how software, hardware, and operational systems work, and willingness to learn from technical source material.
Strong organizational skills and attention to detail, including the ability to structure complex information, evaluate priorities, and manage multiple documentation tasks.
Ability to think logically and creatively about how information should be structured for different audiences and tasks.
Collaborative, self-directed, and comfortable receiving feedback while making progress on defined projects

Nice To Haves

Experience with version-controlled documentation workflows or content management systems.
Experience creating documentation for software, hardware, operations, or other complex technical domains.
Experience using AI tools to draft, edit, or review content, with an interest in developing responsible editorial workflows.
Interest in robotics, aviation, logistics, service operations, or other technical products.

Responsibilities

Help review and improve manuals, procedures, guides, and other content for clarity, accuracy, completeness, consistency, timeliness, and usability.
Update materials to reflect current product behavior, use timeless language, and broaden content for the audiences and products it serves.
Improve site navigation and content structure around user tasks and workflows so readers can reach the right information more easily.
Reorganize troubleshooting pages so context, prerequisites, and supporting information lead clearly into step-by-step guidance.
Simplify onboarding documentation by clarifying prerequisites, setup, contribution guidelines, review expectations, and the path from a proposed change to published content.
Read technical source material, ask questions about how systems and processes operate, and help identify documentation gaps or opportunities for improvement.
Work with technical writers, engineers, and operations partners to validate accuracy, check clarity and page flow, and incorporate feedback.