Technical Writer II

ITW•Troy, MI

20d•Onsite

About The Position

The Technical Writer develops, maintains, and publishes technical documentation and communication materials supporting the safe installation, operation, maintenance, troubleshooting, and servicing of ITW FEG products. The role translates complex engineering, product, and business information into clear, accurate, user-focused content for technicians, customers, and internal stakeholders. It works closely with service engineering, product support, training, and other subject matter experts to ensure content is accurate, compliant, and aligned with business objectives. The position manages documentation throughout its lifecycle, including development, revision control, publishing, and maintenance, and continuously improves content quality, usability, and accessibility to meet customer and business needs. The scope and complexity of duties depend on the incumbent’s level and experience. Other responsibilities or special projects may also be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is an on-site office role with normal business hours and extended hours as needed. Travel may be up to 10%. The work environment has a usually moderate noise level. Pay depends on the successful candidate’s qualifications and prior experience. ITW is an equal opportunity employer and provides equal employment opportunity and fair treatment throughout the hiring process and employment relationship.

Requirements

Bachelor’s degree in Technical Communication, Mechanical Engineering, Electrical Engineering, another engineering discipline, or a related discipline; a related discipline is listed as preferred.
At least 5 years of technical writing, technical communications, engineering documentation, or related experience.
Experience managing multiple projects and priorities in a fast-paced environment.
Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and Teams.
Ability to work with PDF editing and publishing software.
Experience interpreting engineering drawings, bills of material (BOMs), product specifications, and technical data.
Experience viewing and navigating 2D and 3D CAD files using engineering design software such as PTC Creo (Pro/ENGINEER), SolidWorks, AutoCAD, or similar CAD applications.
Basic working knowledge of electrical systems and schematic interpretation.
Ability to learn and effectively use new software applications, publishing platforms, and business systems.
Ability to perform the essential functions of the job, with reasonable accommodations where applicable.

Nice To Haves

Experience developing technical documentation for industrial, manufacturing, mechanical, electrical, or service-related products.
Familiarity with XML-based authoring tools, content management systems (CMS), Adobe Creative Suite products, illustration, or similar technical publishing tools.
Experience using illustration, image editing, and technical publishing software.

Responsibilities

Communicate complex technical information clearly, concisely, and appropriately for field, technical, and business audiences.
Develop and maintain accurate, high-quality, consistent documentation that aligns with standards, business requirements, compliance needs, and customer needs.
Apply knowledge of products, services, systems, and business processes to create relevant and technically accurate content supporting organizational objectives.
Collaborate with subject matter experts and stakeholders in engineering, product support, training, and service to gather information, validate content, and align deliverables with business and customer requirements.
Prioritize work, manage multiple documentation projects, meet established timelines, and maintain content integrity, traceability, and version control.
Use content management systems, documentation tools, workflows, and established processes to create, maintain, publish, and manage content throughout its lifecycle.
Adapt documentation approaches to changing business priorities, product updates, technologies, and information.
Identify documentation gaps, process improvements, and opportunities to improve content effectiveness, accessibility, efficiency, and customer value.
Develop practical, user-friendly documentation and communication materials that address customer, technician, and business needs and support successful task completion.
Evaluate content, processes, standards, and user feedback to improve documentation quality, usability, consistency, and organizational effectiveness, incorporating safety and compliance requirements where applicable.
Operate standard office equipment.