Technical Writer II

ITW•Troy, AL

21d•Onsite

About The Position

The Technical Writer develops, maintains, and publishes technical documentation and communication materials supporting the safe installation, operation, maintenance, troubleshooting, and servicing of ITW FEG products. The role translates complex engineering, product, and business information into clear, accurate, user-focused content for technicians, customers, and internal stakeholders. Working with service engineering, product support, training, and other subject matter experts, the Technical Writer ensures content is accurate, compliant, and aligned with business objectives. The role manages documentation throughout its lifecycle, including development, revision control, publishing, and maintenance, and continually improves content quality, usability, and accessibility to address customer and business needs. The position is based in an on-site office environment, with normal business hours and extended hours as needed. Travel may be up to 10%.

Requirements

Bachelor's degree in Technical Communication, Mechanical, Electrical, or another engineering discipline; a related discipline is preferred.
At least 5 years of technical writing, technical communications, engineering documentation, or related experience.
Experience managing multiple projects and priorities in a fast-paced environment.
Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and Teams.
Ability to work with PDF editing and publishing software.
Experience interpreting engineering drawings, bills of material (BOMs), product specifications, and technical data.
Experience viewing and navigating 2D and 3D CAD files using engineering design software such as PTC Creo (Pro/ENGINEER), SolidWorks, AutoCAD, or similar applications.
Basic working knowledge of electrical systems and schematic interpretation.
Ability to learn and effectively use new software applications, publishing platforms, and business systems.

Nice To Haves

Experience developing technical documentation for industrial, manufacturing, mechanical, electrical, or service-related products.
Familiarity with XML-based authoring tools, content management systems (CMS), Adobe Creative Suite products, illustration, or similar technical publishing tools.
Experience using illustration, image editing, and technical publishing software.

Responsibilities

Communicate complex technical information clearly, concisely, and appropriately for field, technical, and business audiences.
Develop and maintain accurate, consistent, compliant documentation aligned with standards, business requirements, and customer needs.
Apply knowledge of products, services, systems, and business processes to create relevant and technically accurate content.
Collaborate with subject matter experts and stakeholders to gather information, validate content, and align deliverables with business and customer requirements.
Prioritize and manage multiple documentation projects, meeting timelines while maintaining content integrity, traceability, and version control.
Use content management systems, documentation tools, workflows, and established processes to create, maintain, publish, and manage documentation throughout its lifecycle.
Adapt documentation approaches in response to changing business priorities, product updates, technologies, and information.
Identify documentation gaps, process improvements, and opportunities to improve content effectiveness, accessibility, efficiency, and customer value.
Create practical, user-friendly documentation and communication materials that support customers, technicians, and business users in completing tasks successfully.
Evaluate content, processes, standards, and user feedback to improve documentation quality, usability, consistency, and organizational effectiveness, incorporating safety and compliance requirements where applicable.