Technical Writer I

EBizCharge • Irvine, CA

22d • Onsite

About The Position

We're looking for a Technical Writer to join our Technical Publications team. In this role, you will create, maintain, and improve customer-facing and internal documentation that helps users understand, configure, and use our products successfully. The ideal candidate is a strong writer who can turn complex product information into clear, accurate, user-focused content. Exposure to software, integrations, payments, APIs, or technical documentation is highly preferred, but not required. We are also open to candidates who are curious, detail-oriented, and able to learn complex products quickly. This role will support product documentation, release documentation, Knowledge Base content, and validation of our AI chatbot feature.

Requirements

• 1+ years of experience writing documentation, procedural materials, support content, training content, or similar materials for multiple audiences preferred.
• Excellent writing, editing, proofreading, and communication skills.
• Ability to explain complex information clearly and concisely.
• Strong attention to detail and commitment to accuracy.
• Strong organizational and time-management skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Positive attitude and willingness to learn new products, tools, and workflows.
• Experience writing technical, product, software, support, training, or process documentation.
• Exposure to software products, integrations, APIs, payment systems, implementation workflows, or similar technical environments.
• Experience maintaining Knowledge Base content.
• Experience testing, validating, or reviewing chatbot, AI assistant, or self-service support responses.
• Familiarity with software release cycles or Agile/Scrum environments.
• Working fully onsite is required.

Nice To Haves

• Exposure to software, integrations, payments, APIs, or technical documentation is highly preferred, but not required.
• Bachelor's degree in a relevant field preferred but not required.

Responsibilities

• Create and maintain internal and external documentation for multiple audiences, including user guides, Knowledge Base articles, release notes, troubleshooting content, and process documentation.
• Work closely with multiple teams and subject matter experts to gather and validate information.
• Translate product behavior, workflows, configuration steps, and technical concepts into clear, practical documentation.
• Maintain and improve Knowledge Base content to ensure information is accurate, consistent, easy to find, and aligned with product changes.
• Test and verify the AI chatbot feature to help ensure it returns accurate, helpful, and relevant responses based on available Knowledge Base content.
• Identify documentation gaps and recommend improvements to content structure, usability, and discoverability.
• Follow established style guides, templates, terminology, and content standards.
• Manage multiple documentation assignments across product releases and ongoing updates.

Benefits

• 100% employer paid benefits (including Medical, Dental, Vision, & life insurance) for selected plans for the employee.
• Retirement 401(k) plan with company match.
• Gym access, dry cleaners, car wash conveniently located within building.
• Generous PTO plan with an additional 9 Days Company Paid Holidays per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level