Technical Writer I
About The Position
Shutterfly is seeking a highly organized and detail-oriented Technical Writer I to support Manufacturing, Quality, Safety, and Operational Excellence initiatives. The role creates, maintains, and improves documentation supporting production operations, quality systems, employee training, equipment processes, and regulatory compliance across the manufacturing environment. The Technical Writer I works with Quality, Engineering, Manufacturing, Safety, and Continuous Improvement teams to turn technical and operational processes into clear, accurate, user-friendly documentation. The position supports standardized work, audit readiness, employee training, process consistency, and ongoing operational improvements.
Requirements
- Bachelor's degree in Technical Writing, English, Communications, Business, Manufacturing Technology, Industrial Engineering, or a related field; or an equivalent combination of education and experience.
- 0–2 years of technical writing, documentation management, quality systems, manufacturing support, or related experience.
- Strong written and verbal communication skills.
- Exceptional attention to detail and accuracy.
- Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
- Ability to organize information clearly and manage multiple projects simultaneously.
- Strong analytical and problem-solving skills.
Nice To Haves
- Experience in a manufacturing, production, quality, or engineering environment.
- Familiarity with document control systems and quality management systems.
- Experience creating SOPs, work instructions, or training documentation.
- Working knowledge of Lean Manufacturing, Continuous Improvement, or Operational Excellence principles.
- Experience with SharePoint, Visio, Smartsheet, Adobe Acrobat, Power BI, or similar tools.
Responsibilities
- Create, edit, and maintain manufacturing and quality documentation, including SOPs, work instructions, quality standards, inspection procedures, training materials, process flow diagrams, job aids, visual work instructions, and equipment setup and troubleshooting guides.
- Ensure documentation follows company document control requirements, version management processes, and quality standards.
- Review and update existing documentation to reflect process, equipment, system, or organizational changes.
- Partner with Manufacturing, Engineering, Safety, and Quality teams to gather technical information and document production processes.
- Observe production-floor operations to accurately capture workflows and operational requirements.
- Support quality management initiatives by documenting corrective and preventive actions, process changes, and continuous improvement projects.
- Assist with documentation for internal audits, customer audits, and compliance reviews.
- Help standardize documentation across departments to improve consistency, quality, and employee understanding.
- Develop training materials and onboarding documentation for production employees and leaders.
- Create visual aids and process guides that support workforce training, knowledge retention, and operational efficiency.
- Collaborate with subject matter experts to identify documentation gaps and implement improvements.
- Support Lean Manufacturing and Continuous Improvement initiatives through process documentation and standardization.
- Assist in tracking and managing documentation-related action items arising from audits, quality events, and operational projects.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
