Technical Training & Sales Specialist, North America – Bose Luxury (McIntosh & Sonus faber)
About The Position
The Technical Training & Sales Specialist supports technical excellence and partner enablement for Bose Luxury across North America, while playing a key role in operating and elevating the House of Sound experience in New York City. This role combines regional technical training and system support with hands-on responsibility for maintaining, calibrating, and optimizing House of Sound systems for demonstrations, client experiences, and events. The position operates with an approximate 50/50 split between House of Sound responsibilities and broader North America regional support. Acting as both a technical authority and client-facing specialist, the role engages directly with high-net-worth clients, architects, designers, and consultants to support system design, product selection, and project execution. The position plays a critical role in influencing successful sales outcomes while ensuring that all experiences and installations reflect the highest standards of performance and brand excellence.
Requirements
- Strong expertise in high-end audio or AV systems
- Experience with system design, installation, and calibration
- Ability to deliver technical training programs
- Strong troubleshooting and communication skills
- Ability to engage confidently with luxury clients and design professionals
Nice To Haves
- Experience in luxury or custom installation environments preferred
Responsibilities
- Design and deliver training across product architecture, system design, installation, and calibration
- Execute training via workshops, certifications, and onboarding programs
- Support capability building across dealers, distributors, and integrators
- Support system design, product selection, and technical planning
- Engage directly with luxury clients, architects, and consultants
- Translate technical solutions into client-relevant benefits
- Maintain, configure, and optimize all House of Sound systems to ensure flawless readiness
- Support and execute technical aspects of client demonstrations and listening sessions
- Partner with Experience Manager to deliver best-in-class demonstrations
- Support technical setup and performance for events, activations, and VIP experiences
- Lead system setup, calibration, and optimization
- Support flagship installations and demonstration spaces across North America
- Support pop-ups, events, and temporary brand activations
- Troubleshoot and resolve technical issues
- Support system optimization and upgrades
- Maintain documentation and best practices
- Partner with Sales, Marketing, and Experience teams
- Support dealer success and project conversion
- Provide field insights for continuous improvement
Benefits
- compensation is thoughtfully tailored to your skills, experience, education, and location
- bonus programs
- comprehensive health and welfare benefits
- a 401(k) plan
- exclusive perks designed to support your wellbeing
- a generous employee discount
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
