Technical Training Manager - HVAC

Southern Home Services•Kissimmee, FL

24d

About The Position

Southern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States. The HVAC Training Manager develops, implements, and oversees training programs for HVAC technicians and managers, and visits company sites to coach business and technician improvement opportunities in one-on-one and group settings. The role aims to ensure technicians are proficient in current techniques, safety procedures, and industry standards. The manager identifies training needs using business reporting, industry standards, company performance goals, and technician performance; evaluates and updates training programs; and analyzes performance to find improvement opportunities. The role designs training for new hires and ongoing development, creates learning materials, and delivers classroom, hands-on lab, on-the-job, and mentoring sessions, including technician ride-alongs. It also covers safety and compliance training, industry-standard monitoring, collaboration with departments and business leaders, vendor management of training curricula, and project management of company-wide initiatives through the project lifecycle. The position requires up to 50% travel and some night and weekend work. Work is usually performed in an indoor office environment, with work also conducted in classrooms, HVAC labs, and company locations. This is an exempt position. Southern Home Services is an equal opportunity employer committed to diversity and inclusion and will make reasonable accommodations for employees to perform essential job functions.

Requirements

At least 10 years of in-depth understanding of HVAC systems, techniques, and industry standards.
Excellent facilitation skills to keep technicians engaged during training sessions.
Thorough HVAC knowledge to serve as a subject matter expert and design effective training programs.
Training content development skills, including PowerPoint presentations, facilitator and participant guides, and other learning materials.
Ability to communicate effectively with diverse audiences and build strong working relationships.
Ability to lead and mentor technicians.
Ability to manage multiple projects, produce and update documents, create timelines, and prioritize tasks effectively.
Proficiency in Microsoft Suite products.
Ability to travel up to 50% and work some nights and weekends.
Ability to perform the stated physical requirements, including occasionally lifting up to 10 pounds.

Nice To Haves

NATE certification.

Responsibilities

Work with the business and use reporting to identify training needs based on industry standards, company performance goals, and technician performance.
Continuously evaluate training program effectiveness and update programs as needed.
Monitor technician performance and identify improvement areas through reporting analysis, performance evaluations, and feedback.
Design, develop, and implement training programs for new hires and ongoing professional development for experienced technicians and managers.
Create training materials, including manuals, presentations, job aids, and videos.
Conduct seminars, workshops, and one-on-one training in classroom settings and HVAC labs.
Provide on-the-job training and mentoring, including ride-alongs with technicians at various locations.
Ensure technicians are trained in safety procedures and regulations.
Stay up to date on relevant industry standards and compliance requirements.
Collaborate with other departments, site leaders, and regional leaders to achieve company goals and meet needs.
Communicate with business leaders and other stakeholders to ensure training needs are met.
Manage vendors and training curricula for HVAC and related products.
Project-manage company-wide initiatives through all stages of the project lifecycle to ensure timely, on-budget, effective delivery of outcomes.