Technical Training Manager - LIFT Systems

Gregory Poole•Raleigh, NC

23d

About The Position

GP Academy is seeking an experienced Technical Training Manager to lead technical training and workforce development initiatives for the LIFT Division at Gregory Poole. The role reports to the GP Academy Director and supervises four direct reports. The manager partners with GP Academy peers, operational leaders, employees, subject-matter experts, OEMs, and other stakeholders to identify skill gaps and develop practical training solutions aligned with business needs, workforce requirements, and OEM standards. The position oversees technical training strategy, program design and delivery, training coordination, career development, effectiveness measurement, and resource management. Training may include classroom, hands-on, online, on-the-job, OEM, and Train-the-Trainer approaches. The manager maintains training and certification records, supports employee progression, manages departmental resources and budgets, and leads continuous improvement of programs. The role also involves ongoing monthly hands-on work with senior technicians across multiple complex equipment platforms to build practical proficiency, and weekly travel to Gregory Poole branch locations or a central location for training purposes.

Requirements

Bachelor’s degree in Diesel Technology, Industrial Technology, or a related field, or equivalent experience.
7–10+ years of experience as a technician or technical trainer in heavy equipment, power systems, or related industries.
1–3+ years of supervisory or management experience.
Experience with instructional delivery, adult learning principles, and hands-on training.
Strong communication, facilitation, and interpersonal skills.
Demonstrated ability to manage projects, budgets, and personnel effectively.
Proficiency with Microsoft Office and Learning Management Systems (LMS).
Ability to occasionally lift up to 50 lbs.
Ability to travel weekly to multiple Gregory Poole branch locations or a central location for training purposes.
Valid driver’s license.
Ongoing professional development through monthly hands-on work with senior technicians on multiple complex equipment platforms.

Nice To Haves

Knowledge of Hyster, Yale, or forklift equipment and systems.
Experience with forklift operations, lift-truck systems, or material-handling equipment.
Experience with Hyster-Yale Material Handling equipment and OEM training programs.
Instructor accreditation or OEM training certifications; alternatively, obtain certification within 6–12 months of hire.
MACS instructor certification; alternatively, obtain certification within 6–12 months of hire.
Experience with eLearning tools or blended learning environments.
Spanish fluency or bilingual Spanish/English skills.

Responsibilities

Develop and execute technical training strategies aligned with business objectives, workforce needs, and OEM requirements.
Assess current and future technical skill, certification, and workforce development needs with operational leadership.
Establish annual and long-term training plans, priorities, calendars, and measurable performance objectives.
Maintain technical career development frameworks and support employee progression through training, certification, mentoring, and skills requirements.
Support employee onboarding and continuing technical development.
Lead development, implementation, and maintenance of technical training programs, curricula, and supporting materials.
Ensure training incorporates appropriate classroom, hands-on, online, on-the-job, and OEM learning methods.
Partner with instructional designers, technical subject-matter experts, and operational leaders to ensure training is accurate, effective, and aligned with learning principles.
Maintain standards for course content, instructional materials, assessments, and training documentation, keeping them current with products, technologies, systems, procedures, and OEM requirements.
Oversee training scheduling and coordination based on operational priorities, development needs, certification requirements, instructor availability, equipment, and facilities.
Coordinate OEM, specialized, and Train-the-Trainer programs as needed.
Ensure appropriate equipment, tools, software, facilities, and other resources are available for training.
Maintain accurate training, attendance, assessment, certification, and employee development records in applicable systems.
Communicate training schedules, requirements, and employee progress to leaders and stakeholders.
Maintain and support technical career development programs, including career guides, certification requirements, skills assessments, Individual Learning Plans, mentoring, and on-the-job training.
Partner with managers, mentors, and employees to identify development needs and career progression opportunities.
Guide operational leaders and employees on technical training, certification, and workforce development requirements; coordinate technical or OEM support when needed.
Serve as a primary training and development liaison with applicable OEMs, product groups, operational leaders, and internal stakeholders.
Monitor OEM requirements, product changes, emerging technologies, and industry developments that may affect training needs.
Participate in relevant meetings, seminars, training sessions, and planning activities to maintain technical and instructional knowledge.
Establish and monitor KPIs for training participation, effectiveness, employee development, certification, and departmental performance.
Analyze training results, assessments, operational feedback, and performance data to identify improvement opportunities and implement program improvements.
Ensure training programs and documentation meet organizational, OEM, safety, and compliance standards.
Lead, coach, and develop assigned training personnel; direct day-to-day activities, priorities, and performance expectations.
Manage performance, development, and personnel actions within assigned authority.
Assess and manage contractors, vendors, instructors, and other external training resources as needed.
Develop and manage departmental resources and budgets, and assign training resources to regional and divisional needs.
Foster a culture of safety, accountability, continuous learning, technical excellence, employee development, and operational support.
Complete monthly hands-on work with senior technicians on multiple complex equipment platforms to develop practical proficiency for supporting the training curriculum.
Travel weekly to Gregory Poole branch locations or a central location for training purposes.