Technical Systems Manager

Maryland Institute College of Art•Baltimore, MD

About The Position

The Technical Systems Manager administers, integrates, secures, and manages the ongoing operations of MICA’s endpoint computing environment and supporting technical systems. Working with the Technology Systems and Services team and campus stakeholders, the role supports reliable, secure, and effective technology infrastructure for academic and administrative operations. The position oversees endpoint and Windows systems, technology deployment and integration, asset lifecycle management, operational support, security, procurement, licensing, vendor relationships, and cross-platform processes. It also provides technical support to faculty, staff, and students. The position reports to the Director of Technology Services and requires on-call availability outside regular business hours, including evenings, weekends, and holidays, for occasional emergencies, service disruptions, and scheduled testing, maintenance, or implementations.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or an equivalent combination of education and relevant experience.
At least three years of progressively responsible experience in systems administration, endpoint management, infrastructure support, or a related IT discipline.
Demonstrated experience administering Windows operating systems, enterprise applications, hardware, and software environments.
Experience supporting Microsoft enterprise technologies and managing endpoint computing environments.
Extensive knowledge of hardware and software environments, particularly Windows operating systems, and basic macOS experience.
Strong knowledge of Windows operating systems, endpoint management, server administration, and enterprise technology environments.
Working knowledge of Microsoft 365, Active Directory, Azure, Intune, Group Policy, virtualization technologies, and backup solutions.
Understanding of server architecture, system integrations, network fundamentals, information security, and technology lifecycle management.
Ability to manage technology projects, coordinate vendors, and oversee multiple priorities and competing deadlines.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent verbal and written communication skills, including the ability to explain technical concepts to nontechnical audiences.
Ability to work collaboratively in a team-oriented environment with a strong focus on customer service.
Self-motivation and ability to quickly learn new technologies and systems.
On-call availability outside regular business hours, including evenings, weekends, and holidays, for occasional emergencies, service disruptions, and scheduled system testing, maintenance, or implementations.

Nice To Haves

Certifications in Microsoft technologies, ITIL, PMP, or other relevant IT certifications.
Prior experience in higher education or a complex, multi-departmental environment.
Experience with Microsoft Azure, Intune, Microsoft 365, virtualization, and enterprise backup solutions.

Responsibilities

Manage and maintain MICA’s PC infrastructure, including Windows servers, laptops, mobile devices, workstations, and other computing equipment.
Develop, maintain, test, deploy, and support standardized software images and configurations for classrooms, labs, desktops, laptops, and portable devices.
Oversee software licensing, asset management, distribution, compliance, and vendor/supplier management.
Manage technology asset and device lifecycles, including procurement, deployment, configuration, inventory, maintenance, upgrades, replacement, security, and retirement.
Collaborate with Technology Systems and Services teams to develop, implement, and support enterprise technology solutions for departmental needs.
Lead technology projects in partnership with departments and ensure alignment with academic goals.
Test, validate, troubleshoot, and document applications, hardware, software, and system configurations.
Implement and maintain enterprise security practices, including endpoint protection, access controls, backup technologies, and single sign-on integrations.
Develop and maintain standard operating procedures, technical documentation, configuration standards, and operational practices.
Provide responsive help desk support to faculty, staff, and students for hardware and software issues.
Troubleshoot and resolve general hardware and software issues to minimize disruption to academic activities.
Manage, support, and troubleshoot Microsoft 365, Active Directory, multi-site environments, security, Azure, Group Policy Objects, VMware vSphere, network switching and routing fundamentals, and formal change management controls.
Perform other related duties as assigned.