Technical Systems Infrastructure Manager

Saint Francis Health System

3d•Onsite

About The Position

The Manager, Technical Systems Infrastructure oversees and implements enterprise-wide effectiveness and efficiency of data center technology infrastructure, including compute, storage, backup and recovery, SAN fabric, and end-user computing platforms. The role manages multiple teams of engineers and administrators within the department. The manager develops and executes an IT infrastructure strategy aligned with company objectives, ensuring scalability, reliability, and security. The position assesses current infrastructure for improvement, growth, and cost optimization; manages day-to-day data-center infrastructure operations; and oversees technical projects, including disaster recovery planning and testing. The manager also evaluates and implements technologies to improve efficiency, performance, and reliability, and ensures compliance with enterprise standards and applicable regulations. The role supports staff assignments, deliverables, and objectives; manages staffing activities; coordinates vendor and consultant contracts and service agreements; and assists with the department's capital and operational budgets. It directly supervises others and prepares performance evaluations, works with customers and healthcare professionals, and frequently interacts with individuals at Director level and above. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Reasonable flexibility and availability outside normal business hours, including occasional nights and weekends, are required for critical incidents, planned maintenance, upgrades, and other business-critical activities. The position is located at the Yale Campus in Tulsa, Oklahoma.

Requirements

Bachelor’s degree in Business, Computer Science, or a related field; eight years of enterprise-level experience may be considered in lieu of a bachelor’s degree.
Minimum of five years of related experience in an enterprise IT setting.
Working knowledge and proficiency with enterprise products and technologies, including data networks, servers, virtualization, storage area networks, storage arrays and methodologies, database administration, data backup systems, end-user computing delivery platforms, and related hardware and software.
Knowledge of information technology change control management.
Excellent technical and non-technical oral and written communication skills.
Strong analytical ability to solve business and technical problems, with strong attention to detail.
Ability to work independently and collaboratively in a fast-paced environment while managing multiple priorities with competing deadlines.
Ability to make complex technology issues understandable to others.
Reasonable flexibility and availability outside normal business hours, including occasional nights and weekends.

Nice To Haves

VMware, Microsoft, or similar certification.
Experience within a healthcare environment.

Responsibilities

Develop and execute a comprehensive IT infrastructure strategy aligned with company objectives, ensuring scalability, reliability, and security.
Assess current infrastructure and identify opportunities for improvement, growth, and cost optimization.
Manage day-to-day IT operations of data-center infrastructure environments.
Ensure proposed IT system changes are reviewed, approved, implemented, and documented according to established change control procedures.
Oversee the design, approval, and implementation of technical projects in the data-center infrastructure environment, including disaster recovery planning and testing.
Evaluate and implement technologies that improve efficiency, performance, and reliability.
Ensure compliance with enterprise standards and applicable federal and state regulations.
Support department staff with work assignments, deliverables, and objectives.
Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
Review, coordinate, and establish vendor and consultant contracts and service agreements.
Assist in developing the department's capital and operational budget.
Prepare and give performance evaluations.