Technical Training & Development Specialist

Henny Penny•Eaton, OH

5d•Hybrid

About The Position

The Technical Training & Development Specialist creates, conducts, and evaluates product training for Henny Penny’s distributor and service networks, restaurant-level personnel, and internal technical service team. The role educates service personnel on troubleshooting, maintaining, and repairing Henny Penny equipment, and trains distributors and restaurant employees on safe operation, equipment features, maintenance, and light troubleshooting. The position exercises judgment on significant matters and performs major assignments in the conduct of company operations. The specialist delivers in-person, live-streamed, and on-demand training; develops and maintains curricula and instructional materials; supports the learning management system; and evaluates attendee progress and training effectiveness. The role requires ongoing subject-matter development through consultation, research, and hands-on experience with equipment. Travel of up to 25% is required.

Requirements

Minimum two-year degree in communication or a business administration-related major, or equivalent experience.
Two years of experience in a training role.
Passion for training and meeting customers’ training needs.
Proven success creating and delivering training programs.
Understanding of mechanical, electrical, and gas systems.
Knowledge of training and learning principles.
Ability to communicate with highly technical team members and develop training that non-technical individuals can understand.
Ability to speak in front of and lead small to large groups of customers, distributors, and internal teams.
Strong written and verbal communication skills.
Ability to write and/or maintain documentation such as user manuals and reference guides.
Ability to work well with coworkers and other team members to accomplish goals; must be a team player and take ownership of work.
Excellent time-management skills and attention to detail.
Ability to be flexible and adjust training agendas to better meet attendee needs.
Ability to deliver training in person, via live streaming over Zoom, or on camera for on-demand content.
Intermediate knowledge of Microsoft Office products.

Nice To Haves

Food service equipment or industry knowledge.
Video production experience.

Responsibilities

Deliver engaging in-person, live-streaming, and on-demand courses on product operation, installation, maintenance, and service to distributor personnel, service and installation technicians, start-up trainers, restaurant-level employees, maintenance personnel, and the internal technical service team.
Answer questions and present technical topics such as sequence and theory of operation, troubleshooting, maintenance, and parts replacement, as well as equipment operation, cleaning, best practices, and light troubleshooting.
Develop subject-matter expertise and understand attendees’ needs through consultation with internal and external subject-matter experts, customers, and distributors; research documentation; and gain hands-on equipment experience.
Create and maintain training curricula, including handouts, service documentation, hands-on training modules, videos for the learning management system and other outlets, and online courses.
Assist with maintaining learning management system teams, courses, learning paths, and attendee database.
Clean and maintain training facilities and equipment.
Respond to emails from the technical training general inbox.
Assess attendees’ progress and evaluate training effectiveness.
Evaluate training modules and sessions, collaborate with other trainers to improve curricula, and recommend changes to training policies and procedures when needed.
Stay current with product information and training techniques and seek opportunities to remain relevant to customer needs.
Consistently model company values and expected behaviors.
Travel up to 25% of the time.
Perform other duties as assigned.

Benefits

Employee stock ownership plan (ESOP) enrollment after one year of service.
Annual company performance bonus in addition to base salary.
Flexibility to work from home two days per week.
Defined career paths.
Professional development opportunities, including tuition reimbursement and unlimited free access to LinkedIn Learning courses.
Medical, dental, and vision benefits.
401(k) with company match.
Paid time off (PTO) and paid holidays.
Onsite wellness clinic offering preventive care services, including wellness screenings, annual physicals, and related lab work at no cost to employee-owners.
Department outings, holiday parties, and an annual company-wide Thanksgiving Dinner.