Technical Training & Development Specialist

Henny Penny • Eaton, OH

7d • Hybrid

About The Position

The Technical Training & Development Specialist creates, conducts, and evaluates product training for Henny Penny’s distributor and service networks, restaurant personnel, and internal technical service team. The role teaches service personnel to troubleshoot, maintain, and repair Henny Penny equipment, and trains distributors and restaurant employees to safely operate equipment, use its features, perform maintenance, and conduct basic troubleshooting. The position exercises judgment on significant matters and performs major assignments in conducting business operations.

The Specialist delivers training in person, by live stream, and on demand; develops and maintains curricula and training materials; supports the learning management system; assesses participants and evaluates training effectiveness; and keeps training facilities and equipment clean and maintained. The role requires travel up to 25% of the time.

Henny Penny is a 100% employee-owned company with more than 1,000 employee-owners. The position offers the opportunity to participate in the company’s ESOP after one year of service. The company describes its culture as People First and emphasizes employee development and collaboration.

Requirements

• Minimum two-year degree in communication or a business administration-related major, or equivalent experience.
• Two years of experience in a training role.
• Passion for training and meeting customers’ training needs.
• Demonstrated success creating and delivering training programs.
• Understanding of mechanical, electrical, and gas systems.
• Knowledge of training and learning principles.
• Ability to communicate with technical team members and develop training understandable to nontechnical audiences.
• Ability to speak to and lead small and large groups of customers, distributors, and internal teams.
• Strong written and verbal communication skills.
• Experience writing and/or maintaining documentation such as user manuals and reference guides.
• Ability to work effectively with coworkers and team members to accomplish goals.
• Team-oriented approach and willingness to take ownership of work.
• Excellent time-management skills and attention to detail.
• Ability to adjust training agendas to meet attendee needs.
• Ability to deliver training in person, by live stream over Zoom, or on camera for on-demand content.
• Intermediate knowledge of Microsoft Office products.

Nice To Haves

• Knowledge of the food-service equipment industry.
• Video production experience.

Responsibilities

• Deliver in-person, live-streamed, and on-demand courses for distributors, service and installation technicians, start-up trainers, restaurant employees, maintenance personnel, and the internal technical service team.
• Teach product operation, installation, maintenance, and service, including sequence and theory of operation, troubleshooting, maintenance, and parts replacement.
• Train distributor and restaurant personnel on operation, cleaning, maintenance, best practices, and troubleshooting.
• Develop subject-matter expertise and understand attendee needs through consultation with internal and external experts, customers, distributors, research, and hands-on equipment experience.
• Create and maintain curricula, including handouts, service documentation, hands-on modules, LMS videos, and online courses.
• Assist with maintaining LMS teams, courses, learning paths, and attendee databases.
• Clean and maintain training facilities and equipment.
• Respond to messages in the technical training general inbox.
• Assess attendees’ progress and evaluate training effectiveness.
• Review training modules and sessions with other trainers and recommend curriculum or policy and procedure changes to improve results.
• Stay current on product information, training techniques, and customer needs.
• Model company values and expected behaviors.
• Travel up to 25% of the time.
• Perform other duties as assigned.

Benefits

• Employee stock ownership plan (ESOP) participation after one year of service.
• Annual company performance bonus in addition to base salary.
• Option to work from home two days per week.
• Defined career paths.
• Professional development opportunities.
• Tuition reimbursement.
• Unlimited free access to LinkedIn Learning courses.
• Medical, dental, and vision coverage.
• 401(k) with company match.
• Paid time off (PTO).
• Paid holidays.
• Onsite wellness clinic offering preventive care, screenings, annual physicals, and related lab work at no cost to employee-owners.
• Department outings, holiday parties, and an annual company-wide Thanksgiving dinner.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree